Clients Achieve Record-Breaking On-boarding Timescales
Tuesday July 16, 2013 – Richardson, TX – VOSS Solutions today announced that its Operational Excellence initiative is enabling customers to break all previous records for the time it takes to on-board users, devices and services to Unified Communications platforms.
VOSS Operational Excellence is a set of specialty professional services for the fulfillment of Cisco cloud communications. VOSS established the Operational Excellence initiative in 2012, in response to the growing number of VOSS and Cisco HCS customers that were turning to VOSS to get their UC collaboration platforms up and running in the fastest possible time. VOSS has the experienced staff and intimate knowledge of cloud communications fulfillment management to support service providers with their hosted and managed service delivery and deployment acceleration. Introducing VOSS Operational Excellence services early in the go-to-market cycle ensures greater end customer satisfaction, which in turn leads to securing new customers and gaining greater market share.
Mike Frayne, CEO at VOSS, explained; “We monitor our systems activity transactions to measure how much the VOSS technology is being used. In the last 6 months, system activity transactions at VOSS have increased from 1m to 6m per month. This is no coincidence; with more and more customers selecting VOSS and Cisco HCS, they are all in the process of getting their end customers or end users live on the platform as quickly as possible. Our Operational Excellence initiative helps them to do just that.”
The VOSS UC On-Boarding Toolset (OBT) and web-based Site Survey Toolset (SST), are just two of the services in the Operational Excellence initiative. VOSS OBT recently supported a UK service provider and Cisco with the mass-migration of over 2,000 locations, 80,000 phones and 120,000 end-users at a major UK bank in under 6 months. VOSS OBT and support services were critical to the safe cutover of over 50 site migration batches in such a tight-timescale.
Most recently, VOSS used OBT to help a major Cisco HCS service provider customer to move to near-real-time migration of a financial services company from a legacy CUCM 5.1 PBX to a CiscoHCS 8.6.2 platform. One major campus site with c.4000 users and phones was mass-loaded into Cisco-HCS in less than 24 hours; using OBT for automated data extraction, data normalization and automated re-provisioning. Cutting the batch-cycle time using automation was key to minimizing the data-freeze period while massively reducing the level of manual analysis work and the risk of data errors.
Henry Barton, VP Operations Strategy at VOSS, commented; “We are very focused on continuing to innovate so as to provide our customers with the best specialist tools and services to suit their evolving UC deployment requirements”. He continued; “As enterprises increasingly move to cloud-based platforms such as Cisco HCS, we believe our latest experiences with our OBT offering are a powerful proof-point in how we can help address the challenge of migrating customers from their legacy telephony platforms. And there are major return-on-investment drivers in getting deployment projects right: Faster ‘time-to-revenue’, reduced deployment OpEx costs, reduced project costs, and ultimately happier customers”.
To view the VOSS Operational Excellence brochure, please click here.