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West IP Communications Receives Cisco’s Highest Cloud Certifications

October 04, 2012
West IP Communications Receives Cisco’s Highest Cloud Certifications

LOUISVILLE, KY, October 4, 2012West IP Communications, a subsidiary of West Corporationand a leading provider of cloud-based communication applications and services, today announced that it has achieved the Cisco Gold Partner and Cisco Cloud Provider certifications.  These certifications reinforce West IP Communications’ ability to deliver the most advanced Unified Communications-as-a-Service (UCaaS) applications available today.
West IP Communications also holds the Cisco Managed Services Channel Program (MSCP) Master certification, making it one of fewer than 25 providers in the U.S. to hold all three certifications.
“Our long-term partnership and commitment to delivering Cisco technology to our clients is a key reason we sought out and achieved these three critical Cisco certifications,” said Bob Wise, Executive Vice President of West IP Communications.  “We will continue to provide our clients with world-class solutions, such as Cisco HCS (Hosted Collaboration Solution), and the professional services and expertise necessary to make every UCaaS implementation a successful endeavor.”
The Cisco Cloud Provider certification means West IP Communications is part of the Cloud Partner Program and operates its own Cisco-powered cloud to support Cisco HCS.  It also proves the company’s ability to execute end-to-end cloud solutions to drive UCaaS applications across clients of all sizes.  West IP Communications has demonstrated this ability through large scale contracts for Cisco HCS in both fully hosted and hybrid environments.
The Cisco Gold Certified Partner is Cisco’s highest VAR (Value Added Reseller) recognition.  West IP Communications falls in the one percent of Cisco’s 12,500 partners to hold a Gold Partner status.  This certification is attained only through achieving four advanced specializations: unified communications, routing and switching, security and wireless LAN.  West IP Communications will be audited annually to ensure the company consistently delivers industry-leading support and maintains the rigorous Cisco standards for network expertise and support capabilities.
“By achieving status as a Cisco Gold Certified Partner and Cisco Cloud Provider in the Cloud Partner Program, West IP Communications has demonstrated a strong commitment to providing its clients best-of-breed Cisco Unified Communications services and collaborative applications,” said Eric Schoch, General Manager of Cisco’s Hosted Collaboration Business Unit.  “Further, West IP Communications has shown a strong ability to effectively deliver Cisco’s Hosted Collaboration across a diverse set of client requirements.”
West IP Communications has been a Managed Services Channel Program Master Partner for more than three years, but in order to become recertifed, the company completed an extensive audit of its infrastructure, processes and procedures.  West IP Communications was shown to support Cisco advanced technologies at all ITIL (IT Infrastructure Library) lifecycle phases, as well as have the proper ITIL and Cisco certified technicians in place to serve clients effectively.
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