Enreach introduces Shomi, the AI-powered assistant for smarter business communications

Personal assistant integrated in Enreach Contact transforms how users handle calls, voicemails and other tasks.

April 16, 2025 - Enreach, Europe’s leading provider of smart contact solutions, today announced the launch of Shomi, an AI-powered personal assistant designed to make business communications and collaboration more efficient. As part of the Enreach Contact unified communications solution, Shomi is an intelligent everyday companion that helps to optimise reachability, streamline workflows and manage calls, voicemails and daily tasks – empowering users with more time to focus on what really matters.

Built on Enreach's proprietary Conversational AI technology and deep understanding of the diverse needs of businesses across Europe, Shomi reflects the company's commitment to making advanced technology accessible to businesses of all sizes. It ensures that AI tools empower every user, not just those working for large enterprises. Shomi makes AI practical, intuitive, fun and accessible – even for small and medium-sized businesses.

A smarter way to work

Shomi is designed to help users stay focused and in control of their communications and workflows. It simplifies tasks that typically take time and effort, such as managing calls, summarising meetings or sharing notes.

Key capabilities of Enreach’s new AI assistant include:

• Call screening – Shomi answers calls, gathers information, and lets users decide whether to take or reject a call, avoiding interruptions and spam calls while ensuring that important messages can be prioritised.
• Call analysis – Shomi analyses calls, provides summaries and action points or answers questions on the conversations. Instead of listening to audio files or going through notes, a user can just ask Shomi. 
• Smart voicemail – Shomi automatically converts voicemails into text, helping users to retrieve information efficiently and whenever they need it.
• On-site meeting capture – Shomi records in-person discussions, making post-meeting follow-ups seamless by summarising meeting results, translating notes or emailing action items to participants.

Enreach is evolving Shomi into an even more intelligent AI assistant that proactively supports users in optimising their productivity. In future, Shomi’s smart and custom integration options into CRM systems, Microsoft Outlook and more will streamline daily work processes, enhance scheduling efficiency, and enable tailored solutions for specific needs, greater productivity and more personalised customer interactions. 

Making AI accessible to everyone

“With Shomi, we are introducing an AI assistant that truly helps professionals work smarter, not harder. By reducing interruptions and speeding up the completion of time-consuming tasks, Shomi boosts productivity and efficiency, and ultimately improves the user experience,” says Koen van Geffen, CTO of Enreach. “We are redefining the role of AI in business communications, making it a practical, everyday helper rather than a complex technology, all in line with our commitment to democratising cutting-edge technology, so it benefits everyone.”

Shomi is part of Enreach Contact, Enreach’s user-friendly and highly scalable UCaaS solution that combines voice, chat, video, advanced call management and AI capabilities bundled with fixed and mobile connectivity. Enreach Contact addresses the digital transformation needs of businesses, making communications smoother, integration seamless, and remote work accessible for anyone.

Shomi is now available for Enreach Contact users in the Netherlands, Germany, Spain and Latvia.