New native AI voice agent helps businesses capture more inbound opportunities, reduce missed calls, and streamline customer interactions - all within Intermedia Unite and Contact Center.
SUNNYVALE, CA - September 10, 2026 - Intermedia Intelligent Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, today announced the launch of Intermedia AI ReceptionistTM, a native AI voice agent built directly into the Intermedia platform.
AI Receptionist answers inbound calls with natural conversations, uses business-specific knowledge to answer questions, understands caller intent, and transfers callers to configured destinations when human help is needed. At handoff of a call to a human agent, an AI-generated recap can give the receiving employee or Contact Center agent context about what was already discussed.
Configured through AI Builder, AI Receptionist can use FAQs, business details, and knowledge collections built from documents and web content. This gives businesses a way to provide accurate, consistent answers from the information they choose while keeping control over what the AI can address.
AI Receptionist supports Intermedia’s Digital Teammates vision, which includes Intermedia AI AssistantsTM that support employees and Intermedia AI AgentsTM that handle defined workflows alongside them.
AI Receptionist builds on Intermedia’s broader approach to embedded AI, where intelligence is integrated directly into the communications workflows on which businesses already rely. It uses the same knowledge repository that powers Intermedia AI Assistants, giving businesses a single source of truth for both AI Agents and AI Assistants.
AI Receptionist is supported by Intermedia’s Data Hub, which brings together data from both AI and human interactions in one place, so businesses can easily store and access insights.
AI Receptionist operates alongside employees by automating real workflows such as:
For Intermedia’s partner community, AI Receptionist also creates a new way to lead with outcomes, not just features. By adding a native AI voice agent to Intermedia Unite and Contact Center deployments, partners can deliver a more differentiated offering, expand their services footprint within accounts, and create additional recurring revenue opportunities tied to customer experience and call-handling performance. Just as importantly, because the solution is built into the Intermedia platform, partners can standardize deployments, streamline ongoing management, and reduce complexity that often comes with bolted-on AI tools.
“Businesses – especially SMBs – need AI that is simple to configure and works within the communications systems they already rely on, so they can adopt it without adding complexity while keeping customer experiences consistent and teams in control,” said Irina Shamkova, Chief Product Officer at Intermedia. “AI Receptionist is designed as a turnkey solution that is easy to set up and manage. And because it is built directly into our voice and Contact Center infrastructure, organizations can automate routine interactions and seamlessly escalate to a human agent when needed – all while maintaining unified reporting and end-to-end visibility across the entire customer journey.”
Built for Real-World Business Needs
Businesses of all sizes often struggle to balance customer responsiveness with limited staffing or operating hours. Missed calls and long hold times can lead to lost opportunities and inconsistent experiences.
AI Receptionist addresses these challenges by providing 24/7 conversational call answering and consistent first-response coverage, handling routine questions to reduce front-desk workload, ensuring callers are engaged quickly, with seamless escalation to a live employee when needed, and capturing more inbound opportunities that might otherwise be missed.
Because AI Receptionist is native to Intermedia’s unified communications and contact center environment, organizations can manage call handling, routing, escalation, and supervision within a single system – without adding separate tools or integrations.
Seamless Handoff to the Right Destination
When a conversation requires human assistance, AI Receptionist can escalate calls to a designated person, agent, hunt group, or call queue configured using the AI Builder.
This approach reinforces Intermedia’s focus on practical AI that supports, rather than replaces, human teams.
Simple, Flexible Setup
AI Receptionist is designed to work with existing call flows, allowing businesses to add automation without rearchitecting their communications environment.
Administrators can easily configure AI Receptionist, using Intermedia’s no code AI Builder to:
The solution is compatible with both Intermedia Unite and Intermedia Contact Center environments.
For more information on AI receptionist, visit here: https://www.intermedia.com/products/ai-receptionist .
Availability
AI Receptionist is available to eligible Intermedia Unite and Intermedia Contact Center customers in the United States.*
About Intermedia Intelligent Communications
Intermedia Intelligent Communications helps more than 150,000 business customers connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS (where available), contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, and one intuitive point of administrative control, and having been certified by J.D. Power nine times for excellence in assisted technical support, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience™ that includes financially backed 99.999% uptime SLAs.
As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORETM) model – which enables partners to resell, package, and manage Intermedia’s solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as Advisor models.
For more information about Intermedia, visit www.intermedia.com.
*AI Receptionist is currently in Open Beta. General Availability is expected in October 2026.