Video Links:

Day 1

Get Them To Cloud. Make Them Use It. https://youtu.be/CoUdq006yAU

In today’s mobile world, with access to our workplace 24 hours a day, no matter where we are, work/life balance is a challenge.  The emergence of the hybrid workforce is forcing employers to re-assess their obligations and set clear, formal boundaries that help their people to manage their work commitments and their personal time. So what does this mean for Service Providers and how can they increase adoption and consumption of their Cloud services?

Keynote by Haydn Faltyn – CEO, BroadSource

CEO Lightning Round https://youtu.be/RCw63tpqIp8

In this session we explore how CEOs can prepare for success, as well as tips, best practices, and insights into what works and what doesn’t work from a leadership standpoint in a cloud communications focused business.

Moderated by Dominic Black – Director of Research, Cavell Group

Panelists:

• Alan Rihm – CEO, CoreDial
• Matt Siemens – CEO, NUSO
• Ari Rabban – CEO, Phone.com

The Rebirth of CPaaS https://youtu.be/v7-lI4ljdCg

Reflecting on this dawning era of business communications, Demetrio discusses how CPaaS is reemerging at the fore of the cloud communications market and how service providers can leverage the power of UCaaS/CCaaS + CPaaS to position themselves where the market is heading.

Keynote by Demetrio Rico – VP of Global Sales, 2600Hz

Fast Is The New Big: A Channel in Motion https://youtu.be/GPnMiwgugv4

There is no shortage of change in our world or our industry and the partner ecosystem, as a result, is in the middle of an unprecedented metamorphosis. What changes matter the most? How do you move the right levers, find the growth, and create momentum? Hear from Janet Schijns, CEO of JS Group as she shares the secrets of the channel evolution and how to play to win.

Keynote by Janet Schijns – CEO, JS Group

Speech Analytics: Telecom’s Thread Through Past, Present and Future https://youtu.be/Qm2JHZgzh6E 

MiaRec CEO, Gennady Bezko, lays out a roadmap to illustrate how speech analytics permeates the present and will dominate the future of Telecommunications. As an industry, Telecom has had many promises tested recently, with analytics and AI making deeper impacts in our connective technologies than ever before. The application potential for speech-driven analytics is setting us up for a Telecom sea change, and Bezko shares his vision for how these applications will redefine global communications practices.

Keynote by Gennadiy Bezko – CEO, MiaRec

Market Vision of the Future https://youtu.be/22UWwAJy_eg

This panel discussion features some of the biggest players in the collaboration space, who discuss the future of the cloud communications industry and the role of collaboration in a changing world.

Moderated by Dominic Black – Director of Research, Cavell Group

Panelists:

• DP Venkatesh – General Manager, Digital, SMB and Strategic Partners, Cisco
• Jill Purse – Product Marketing Director, RingCentral
• Gurdip Jande – CPO, Mitel

Industry Vision Keynote by Netsapiens and Crexendo https://youtu.be/UPDvPHXo3V4

Anand Buch and Doug Gaylor will be sharing their view on the market and their vision of the future of the wider industry.

Keynote by:

• Anand Buch – CEO, Netsapiens
• Doug Gaylor – President & COO, Crexendo

Analysts Session https://youtu.be/c0vs_EFBvZc

Hear from Industry Leaders and Analysts on their view of where hosted communications is headed.

Moderated by Doug Green – Publisher, Telecom Reseller

Panelists:

• Mike Tessler – Managing Partner, True North Advisory
• Dave Michaels – Lead Analyst, Talking Pointz
• Blair Pleasant – President & Principal Analyst, BCS Strategies
• Matthew Townend – Executive Director, Cavell Group

Industry Vision Keynote by RingCentral https://youtu.be/ryZd0t-8eoQ

Nicolas Nehme shares RingCentral’s view on the market and their vision of the future of the wider industry.

Keynote by Nicolas Nehme – Vice President Global SE & PM, RingCentral

Enhancing Customer Engagement https://youtu.be/EihHvpXAu6g

Customer requirements and the best practices to meet them have significantly changed. In this session we explore all key aspects of customer experience, technology needs, contact centre requirements, solutions and more.

Moderated by Patrick Watson – Senior Analyst, Cavell Group

Panellists:

• Janice Rapp – VP Product Marketing, Contact Center
• Bart Delgado – Managing Director, Akixi
• Adrian di Pietrantonio – Co-Founder & EVP, Global Partners & Alliances, Dubber

Day 2

Current Market View https://youtu.be/J0NEjJi9kPE

The Cloud Communications Alliance share their latest findings in their 2021 market survey, providing an insightful overview of services, features, integrations and more.

Presented by:

• Clark Peterson – Chairman, Cloud Communications Alliance
• Matthew Townend – Executive Director, Cavell Group

M&A Forum https://youtu.be/PkE6srBs8Z4

In the M&A forum we hear from Q Advisors who many will know has been the predominant investment bank in the Cloud Comms space. We also talk to providers who have recently gone through significant M&A activity, and Cavell share some best practice advise from their extensive commercial and technical Due Diligence activities.

Keynote by Dmitry Netis – Managing Director, Investment Banking, Q Advisors

Panel moderated by Matthew Townend – Executive Director, Cavell Group

Panelists:

• Brian Beutler – CEO, Alianza
• Andrew Gaffney – Managing Director, Q Advisors
• Doug Gaylor – President & COO, Crexendo

In One Week You Might Not Be Able To Complete Calls https://youtu.be/tzO7X-DZdKc

Moderated by Mark Iannuzzi – President, TelNet Worldwide

Panelists:

• Michael Pryor – Shareholder, Brownstein Hyatt Farber Schreck
• Jonathan Marashlian – Managing Partner, Marashlian & Donahue, PLLC
• Glenn Richards – Partner, Pillsbury Winthrop Shaw Pittman LLP

CCA Best Practice Zones Round-Up https://youtu.be/A0uNOwCAsR8

The session leaders of CCA Best Practice Discussion Zones come together to debrief and share key discussion points explored in each of their sessions.

Panelists:

• Matthew Townend – Executive Director, Cavell Group
• Clark Peterson – Chairman, Cloud Communications Alliance
• Mark Iannuzzi – President, TelNet Worldwide
• Michelle Accardi – President & CRO, Star2Star

Challenges Services Providers Can’t Ignore  https://youtu.be/iAQC–0XVbQ

Keynote presented by Chip Pickering – CEO, Incompas

BroadWorks Service Provider Forum https://youtu.be/LjD2s2Zgc4Q

In this Forum we hear from Park Bench Solutions as well as from Cisco on their plans with BroadWorks. BroadWorks customers also share best practices and insights on what they are seeing works in their own environments.

Panellists:

• Marc Tribbe – CEO, Park Bench Solutions
• James Lee – COO, Park Bench Solutions
• Joe Harsch – Senior Director, Cisco

Microsoft Teams Forum https://youtu.be/CM7A2dyIDNs

In this session, we share some key insights around Teams and Azure for Operators. Providers who are deploying Microsoft solutions and other members of the Microsoft ecosystem also join in to discuss and share best practices.

Moderated by Patrick Watson – Senior Analyst, Cavell Group