Headquartered in Plano, Texas, Masergy is the largest independent managed services provider in the world, serving enterprise clients in over 75 countries. The company’s unique and differentiated Software Defined Platform delivers global solutions with unmatched flexibility and performance. By combining this technology with an utmost focus on customer support and service delivery, Masergy consistently delivers the industry’s best client experience as evidenced by its 2016 Net Promoter Score of 70.
“Masergy’s innovative solutions and world class experience truly help businesses transform their IT environments and drive their digital transformation objectives,” said Beth Hoffman, Managing Director at Berkshire Partners. “We believe the company’s highly differentiated solutions and superior client experience deliver a unique and compelling value proposition to enterprises around the world.”
“We think Berkshire Partners is the ideal partner as we embark upon the next chapter of our growth strategy,” said Chris MacFarland, Chairman and CEO of Masergy. “Berkshire brings the industry expertise required to help us fulfill our vision.”
“We are excited to partner with Chris and his exceptional team,” added Tom Kuo, Managing Director at Berkshire Partners. “Given the accelerating rate of change across the information technology landscape, there are significant opportunities for Masergy to continue its impressive growth and this is a team, company and culture that we are excited to invest behind.”
Ropes & Gray LLP and Covington & Burling LLP provided legal counsel to Berkshire Partners. Evercore Partners, an investment banking advisory firm, served as the financial advisor to Masergy for this transaction.