RingCentral, Inc. (NYSE: RNG), a leading provider of cloud business phone system, is now enabling Level 10 to provide more reliable technical support and service to its customers, while improving employee communications and connecting remote employees with a single, unified phone system. As an in-store technical support provider for retailers, Level 10 can now more effectively manage its mobile workforce without the restrictions of conventional on-premises Private Branch Exchange (PBX) systems.
“In the legacy PBX world, a remote employee was truly remote. With RingCentral, the remote employees feel like they are in the same building rather than 1,000 miles away,” said Tony Simek, IT Director at Level 10.
Prior to RingCentral, Level 10’s 120+ employees were tied to conventional PBX desk phones and forced to use personal smartphones when working remotely or at a customer’s location. The disconnect made keeping in touch across the growing company increasingly difficult. The company needed a more efficient way to connect employees and scale without growing pains.
In addition, by implementing RingCentral, Level 10 has regained control of its business with a much more reliable, and mobile-centric solution. Since switching to RingCentral, support for their customers and company collaboration have improved.
“Having extensive downtime in our phone system was no way to run a business – we needed a more robust and reliable solution and RingCentral has provided that for us,” said Simek. “Our on-premise PBX system was high maintenance and did not provide us a professional way to communicate with customers, on the other hand, RingCentral has been easy-to-use and we can rely on the service that we are receiving.”
To learn more about the RingCentral Office solution that combines voice, fax, text, conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.