DALLAS – September 3, 2014 – Masergy Communications Inc., a global leader in managed networking, advanced cyber security and cloud services, announced today the availability of its UCaaS Analyst – the industry’s first cloud-based analytics solution for enterprise unified communications. Accessible via Masergy’s Intelligent Service Control (ISC) application, the new solution offers a dynamic dashboard with Unified Communications as a Service (UCaaS) performance metrics. This enables enhanced business planning through real-time analytics.
UCaaS Analyst enables customers to proactively solve voice over IP (VoIP) and UC quality issues to minimize downtime. IT teams can also leverage UCaaS Analyst to reduce time to resolution from days to minutes. Key features include:
● End-to-end UC performance visibility across WAN infrastructure
● Unlimited monitoring of endpoints for all subscribed users and services
● The ability to manage, filter and analyze data into actionable insights
● Powerful search engine to quickly locate Call Data Records (CDRs)
● Consistent user experience anywhere in the world
“Real-time analytics are critical for enterprises to identify and rapidly resolve business communication issues,” says Tim Naramore, Masergy’s Chief Technology Officer. “Masergy’s UCaaS Analyst gives customers visibility into essential data for strategic business planning and growth.”
“Masergy’s UCaaS Analyst provides great insight into our voice network across the enterprise,” says Matt Patterson, IT Infrastructure Manager at Panavision, a leading manufacturer of high-precision camera systems. “The ability to check relevant call logs and view real-time performance statistics helps us resolve issues in a timely manner and improve overall performance at our branch offices.”
UCaaS Analyst is available free of charge to all Masergy’s unified communication customers. Moving forward, Masergy will continue to improve UCaaS Analyst with enhanced administration and user control features. UCaaS Analyst is delivered from the cloud which means that all upgrades and new features are instantly available without the need for new software or hardware upgrades.
Masergy’s award-winning UCaaS with Global Presence provides an all-in-one business communications service – connecting information, people and resources anywhere, anytime. The company offers a redundant carrier-grade platform for voice, video, mobile, instant messaging, presence and web collaboration for a wide range of enterprises and multi-location organizations. Masergy also offers comprehensive engineering consultation and best-in-class customer support.