DALLAS, TX–(Marketwired – May 19, 2016) – Masergy Communications Inc. today announced its Visual Automated Attendant (VAA) has been recognized as a Silver Winner in the Annual 2016 Customer Sales and Service World Awards®. VAA was honored for its ability to offer real-time customer interactions directly from any webpage leveraging WebRTC and bypassing the Public Switched Telephone Network (PSTN). VAA is offered free of charge as part of Masergy’s Unified Communication as a Service (UCaaS) solution.
The annual Customer Sales and Service Awards program, with active participation from a broad spectrum of industry voices, encompasses the world’s best in Sales and Service or Contact Center achievements.
“Masergy’s VAA is an example of our customizable solutions aimed at delivering an unmatched customer experience,” said Dean Manzoori, Vice President of Product Management for UCaaS, Masergy. “This silver award is further validation that Masergy continues to be an innovation leader with our customer-driven approach to Cloud Communications.”