“We initially switched to RingCentral because I was looking for a system that would allow me to start-up quickly, connect multiple locations, and work with our own customer relationship management system,” said Derek Hardy, chief technology officer at NakedWines.com. “Because of the cloud based solution RingCentral provides, we were able to connect our office in the United Kingdom to handle overflow calls from the United States so that our customers always speak to a person instead of a machine.”
With RingCentral, NakedWines.com was able to connect offices internationally, initiate calls directly from their own CRM system, allowing them to dedicate time on growing the company instead of struggling with their phone system.
“As a result of using RingCentral, I don’t have to worry about the scalability and growth of our business not being able to keep up with our phone system,” explains Derek. “It allows us to build our business quickly, open new offices, and to grow our telephone system exponentially and easily without having to be concerned.”
To learn more about how NakedWines.com uses RingCentral and the simple connection between multiple locations view our “Customer Success Story” here.