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Nextiva Launches NextOS and a New Standard for Business Communications
23 Oct, 2017
Scottsdale, Arizona – October 23, 2017 - Nextiva (
www.nextiva.com), an industry-leading cloud communications company, today announced that the new NextOS platform has been rolled out to select businesses across a range of industries as the start of an evolution towards simplifying business communications and improving customer experiences. The introduction of NextOS marks a dynamic shift in product offerings from Nextiva, and is one aligned with company’s dedication to democratize access to best-available communications technologies. Set to be widely available in early 2018, NextOS is the first tool to unify fragmented communications technologies into a single platform, enabling businesses of any size to benefit from enterprise-level customer engagements and team collaboration. “Everything Nextiva has developed was driven by a steadfast determination to simplify how businesses use technology to communicate,” said Tomas Gorny, CEO, Nextiva. “With NextOS, we are empowering businesses to provide optimal customer experiences and we have created a new standard in workplace communication.” NextOS uniquely channels powerful workflow automation and predictive modeling into a natively-built platform that makes business communication an effortless experience, with highlights that include:
- Nextiva ServiceCRM - A database for customer history, relationships, and employee information that provides a view of each customer across all touch points in real time
- Nextiva Chat – A browser-based chat system that provides for live chat on your website, as well as internal chat within your organization
- Nextiva Surveys – A survey tool that allows you to create and distribute surveys
- Nextiva Analytics – An improved service for analysis of all communication methods, including surveys, chats, and emails
