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nexVortex Launches Cloud-Based Contact Center: cloudQSM

Technology Firm Develops Web-Based Hosted Solution for Small- to Medium-Sized Businesses

nexVortex logoHERNDON, Va.–(BUSINESS WIRE)– nexVortex, Inc., a leader in IP communication services based in northern Virginia, announced today that it is launching a new service, cloudQSMContact Center, a hosted, web-based contact center solution for small- to medium-sized inbound contact centers.

Why cloudQSM?

Ease of use. Simplicity. Intuitiveness. These are the overarching principles behind nexVortex’s cloudQSM Contact Center solution because operating a contact center should be more about how to serve the customer instead of running the system. cloudQSM is easy to set up, easy to manage and easy to use. It uses a web-based interface and does not require any plugins or special downloads. This makes on-going maintenance a snap—you’re always up-to-date with the latest features.

The contact centers run on reports and cloudQSM doesn’t disappoint. cloudQSM provides comprehensive reporting of both service metrics and agent performance, offering valuable insights and real-time business intelligence into the center’s daily operations.

cloudQSM is fully integrated with nexVortex’s award-winning SIP Trunking service, offering reliable, redundant, high-quality connections and a single management interface.

cloudQSM users will benefit from:

  • Simple and easy-to-use web-based interface
  • Comprehensive reporting with real-time statistics
  • Secure, encrypted voice and data connections
  • Highly scalable, allowing for increasing and decreasing number of agents
  • Advanced features like queue voicemail and call recording

Wes Rogers, COO of nexVortex, Inc. states, “nexVortex cloudQSM extends our award-winning SIP Trunking service down to the agent’s desk. cloudQSM’s web-based interface is both intuitive and easy-to-use, allowing supervisors and managers to focus on serving the caller instead of running the system, which is what it’s all about—serving the customer. We’re very excited about this new offering and our clients are, too.”

John Wells, of High Power Technical Services, one of nexVortex’s clients, agrees: “High Power Technical Services, a regional service provider for Dish Network, has had a long relationship with nexVortex and has selected cloudQSM to replace our existing application. cloudQSM packs a lot of functionality into a very friendly user interface and because it is web-based, we don’t have to worry about on-premises upgrades and system management. nexVortex takes care of all that.”

To find out how nexVortex’s new cloudQSM web-based contact center can benefit your organization, visit nexvortex.com

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