“We’re excited to offer the most comprehensive cloud communications solution that now includes contact center capabilities,” said Vlad Shmunis, founder and CEO of RingCentral, Inc. “We are pleased to partner with inContact, the industry leader in cloud contact center software. We believe RingCentral Contact Center integrated with our Office product will provide unmatched value and the most innovative solution for businesses.”
The new contact center solution is integrated with RingCentral Office, enabling greater flexibility and speed to communicate between call center personnel and employees in the rest of the business. It gives contact center agents the ability to engage customers through multiple channels including: voice, email, chat, and SMS. Administrators have the ability to set up multi-channel, skills-based routing, and advanced IVR capabilities with a visual call flow editor. The real-time reporting capabilities also help administrators monitor key metrics and improve call center efficiencies or identify areas for business performance improvement.
“RingCentral is a clear leader in the cloud unified communications industry and we are excited to be integrated as their new contact center offering,” said Paul Jarman, inContact CEO. “With their recent momentum in the cloud space and their industry leading enterprise communication platform, we believe that RingCentral is uniquely positioned to help inContact drive strong growth in the coming years.”
Since 2003, RingCentral has been breaking down communication barriers created by complex on-premise systems. RingCentral delivers a powerful cloud-based business communications system that allows people to work the way they want in today’s mobile, distributed and always-on work environment. Delivered on a state-of-the-art cloud infrastructure, RingCentral’s cloud communications solution helps hundreds of thousands of businesses stay better connected with their customers through voice, text, audio and video conferencing, web meetings, fax, and more.
“Digital communications have dramatically changed the way that customers interact with companies, and customers now are using more channels than ever to communicate. Add in the increasing acceptance of services delivered via cloud computing and the opportunity for contact center services in the cloud accelerates,” said Melissa O’Brien, research analyst, Worldwide Customer Care BPO Services at IDC.
Availability & Pricing
RingCentral Contact Center will be available May 2015 in the U.S. and Canada, and available in three all-inclusive editions with low monthly subscriptions – Basic, Advanced and Ultimate. Basic edition provides core Contact Center functionality via voice channel, and Advanced edition provides capabilities included in Basic along with multichannel support for email, chat and SMS. Ultimate edition provides all capabilities included in Advanced along with automated outbound voice functionality.
For more information about the RingCentral Contact Center, visit http://www.ringcentral.com/contact-center/overview.html