New Extended Enterprise Support program provides dedicated team of experts for ongoing reviews, consultation, and emergency needs
BELMONT, Calif.–December 13, 2016–RingCentral, Inc. (NYSE:RNG), a leading provider of enterprise cloud communication and collaboration solutions, today announced the addition of Extended Enterprise Support to its RingCentral Professional Services™portfolio. This program provides enterprises requiring premium support services a dedicated team of technical account managers and customer success managers.
“Enterprises today demand a more consultative approach to deploying and managing cloud business communications solutions,” said Chuck Emmette, head of Professional Services at RingCentral. “We understand enterprise pain points and want to help businesses resolve challenges. We are now offering an extended level of enterprise support that goes beyond our standard support model. The Extended Enterprise Support program is designed for IT organizations requiring a more mentored service approach that ties directly to business performance.”
Ideal for businesses with multiple locations and complex network infrastructures, or those needing specialized expertise in network management and troubleshooting, RingCentral’s new program helps organizations ensure a seamless customer experience. The program requires enterprise customers to be certified by the RingCentral Professional Services team, and to exceed a certain number of seats. With a proven service methodology, RingCentral Professional Services addresses every phase of deployment, including initial planning, strategic consultations, comprehensive implementation and integration designs, and ongoing support and system training. Extended Enterprise Support complements Professional Services by delivering long-term business value through the following:
- Assigned technical account manager and customer success manager professionals for each account to resolve account or technical issues
- Dedicated support hotline number for expedited support access with an escalation process to provide resolution on a timely basis
- Proactive case management and notifications that keep customers on top of every support issue
- Quarterly network assessment to review needs and apply best practices that eliminate potential downtime and improve business efficiency
“As enterprises increasingly look for ways to better manage their cloud technology deployments and service maintenance, RingCentral’s professional services offering becomes a very important component for business communications success,” said Elka Popova, Frost & Sullivan program director. “RingCentral has consistently been a leading player in the UCaaS industry, providing an excellent customer purchase experience, sustaining high growth rates, and delivering high price/performance value.”
According to Bill Baierl, a RingCentral customer and director at Baierl Automotive, “RingCentral has played a key role in advancing our critical business initiatives, in particular customer engagement. Having a dedicated team of experts through RingCentral’s Extended Enterprise Support program has been vital for implementing the communications infrastructure we were lacking, and maintaining our overall customer experience.”
For additional information on RingCentral Professional Services and Extended Enterprise Support, please visit http://www.ringcentral.com/solutions/professional-services.html.