“As enterprises continue to undergo their migration to the cloud, having a scalable, enterprise-grade business communications solution with extensive professional services capabilities is essential to achieve success,” said Walt Weisner, senior vice president of Global Customer Care at RingCentral. “Our certified delivery partners are an extension of our internal Professional Services team, ensuring our customers get what they need to fully leverage their business communications solution so they operate efficiently and effectively engage with their customers.”
Together with the global expansion of RingCentral Office® announced earlier this year, RingCentral has rapidly expanded its Professional Services offerings and worldwide availability, forging strategic partnerships with industry-leading delivery partners to achieve the scale necessary to serve enterprises. The Certified Delivery Partner Program offerings include technical design, implementation, network configuration, integration, and monitoring services, which directly address the needs of larger enterprises migrating from on-premise legacy PBX systems to RingCentral’s cloud communication solutions.
“We’re seeing increasing demand for cloud-based solutions from enterprises, from CRM to unified communications,” said Bill Martin, president of Momentum Communications, a RingCentral reseller partner and certified delivery partner. “As we strive to provide leading industry solutions to our customers, a big part of the offering is professional services. The RingCentral Certified Delivery Partner Program takes support to the next level for those enterprise customers that have more complex needs and require additional assistance.”
RingCentral has signed multiple national and regional certified delivery partners with the roll out of its new program, and expects the number of partners to grow rapidly. Many of the partners are resellers of RingCentral, who play a key role in selling to large enterprise customers, as well as providing professional services. RingCentral’s Professional Services engagements are ideal for enterprise businesses with multiple locations, complex network infrastructures, or limited in-house IT resources. The Professional Services team of in-house staff and certified delivery partners are experts in enterprise communications with many years of cloud technology domain knowledge, hands-on experience, adept at assessing network and implementation requirements, and applying best practices for successful customer deployments.