Adds new team messaging and collaboration APIs, chatbot and AI support, 40 out-of-the-box integrations
BELMONT, Calif.–March 23, 2017–RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today unveiled the next-generation of its flagship product RingCentral Office—an entirely reimagined user experience for collaborative-centric communications. The new offering is the industry’s first to deliver on the promise of unified communications in a single solution. It also includes new team messaging, chatbot, AI support, and 40 out-of-the-box integrations. The company will demonstrate the new version of RingCentral Office at Enterprise Connect 2017 in Orlando next week.
“RingCentral Office is the industry’s leading solution that goes beyond unifying different modes of communication; it offers an all-in-one collaborative communications experience that is further enhanced by state-of-the-art chatbot and AI-based technology,” said Vlad Shmunis, founder, chairman and CEO of RingCentral. “RingCentral is the only cloud provider to combine enterprise-grade telephony, audio conferencing, video, meetings, team messaging and collaboration in a single, easy-to-use solution. We believe it will transform workplace productivity and help workers get more work done with less effort.”
- Reimagining collaborative-centric communications: Today’s modern, distributed, and mobile workforce needs a next generation enterprise communications solution that provides an easy-to-use, unified experience to be able to communicate with team messaging, audio, video, fax, SMS, collaboration, and conferencing capabilities. With this new release, all of these capabilities are now provided in a simple, elegant, and consistent user experience across mobiles, tablets, and desktops.
- Expanding open platform with team messaging APIs, plus chatbots and AI support: New open APIs and SDKs allow developers to embed messaging, collaboration, and task automation functionality into their business workflows and applications. The new solution now also interfaces with chatbot frameworks, including Hubot, Lita, and Botkit, to streamline and automate decision-making and information-sharing processes.
- Adding 40 out-of-the-box integrations: In addition to open API support, RingCentral is introducing 40 team messaging integrations with popular business apps, bringing the total integrations under the RingCentral portfolio to more than 85. Example new team messaging integrations include: Salesforce, Zoho, Marketo, ServiceNow, Confluence, and Cloze.
The next-generation RingCentral Office provides a mobile-friendly experience for seamless, ease-of-use across any mode of communication. The new solution also ensures that IT managers have robust unified administrative controls, security, reliability, and scalability. For those businesses requiring added compliance, it also offers message logging options and meets HIPAA-compliant conduit requirements.
“We were looking to replace our existing communication system with one that would also give us a complete and integrated unified communications and collaboration solution,” said Sam Eakin, operations manager at Hawk Ridge Systems, a global provider of 3D engineering solutions. “Having a single solution from RingCentral to collaborate, share files, and make calls gives us much greater productivity. It’s much easier to get work done with our teams and customers, and as a result, we’ve seen cross-functional project timelines shrink from three months down to one month.”
For more than a decade, the unified communications industry has delivered multiple, unintegrated tools to address different modes of communication. The end-user experience has been complex, hindering productivity. For IT administrators, the manageability experience across various tools and vendors also has been poor and expensive to deploy. Additionally, enterprises have been weighed down with the inflexibility of various legacy on-premise systems.
According to a March 2017 survey commissioned by RingCentral,* the average US knowledge worker uses at least five tools to communicate at work. Of the 500 people surveyed, 73 percent said they are interested in having their communications and collaboration capabilities in a single solution. This same group reported that using this type of single solution could save 20–30 percent of their time, leading to greater productivity and efficiency.
*The Rise of Collaborative Communications Survey, March 2017, https://www.ringcentral.com/collaborative-communications.html
Team messaging integrations, chatbots, and APIs are now available. For more information, please visit developer.ringcentral.com
The next-generation RingCentral Office will be available to customers in limited release starting mid-April 2017.
More at https://www.ringcentral.com/.