CUSTOMER Magazine caters to the CRM, call center, and teleservice markets. Their Contact Center Award commends companies who produce technologies that strive toward the ultimate customer service experience. CUSTOMER applauds Star2Star for their innovations in the contact center and customer care industries.
“We are confident that our comprehensive StarCenter™ call center system is especially deserving of this accolade,” said Graham Potter, Star2Star’s Chief Product Officer. “It serves advanced call routing, management, real-time monitoring, analytics and reporting features. With the addition of the SMART feature, StarCenter™ also provides an intelligent way to monitor inbound call center business rules,” he described.
More at http://www.star2star.com/