HOLMDEL, N.J., Feb. 28, 2017 — Vonage (NYSE: VG), a leading provider of cloud communications for business, announced today that it has partnered with Zoho in the launch of Zoho’s cloud-based telephony integration platform – Zoho PhoneBridge. This integration — Vonage for Zoho, powered by gUnify — extends cutting-edge unified communication services into Zoho CRM to create a fully integrated communications experience for businesses.
Zoho PhoneBridge Platform is a free-to-use integration platform where cloud PBX vendors and call management solutions can build extensions and promote them directly to Zoho users. The platform was designed to let users build telephony integrations faster, and more easily, when compared to other conventional telephony integration platforms.
“Vonage’s integration into Zoho PhoneBridge helps us to realize our goal of providing an effortless synchronization of our customers’ communication services with their Zoho CRM workflows, while improving the efficiency of their overall sales management processes,” said Sridhar Vembu, CEO of Zoho Corp. “We are delighted that Vonage is a partner in the launch of Zoho PhoneBridge, and we look forward to working together to deliver even more value to our customers through this integration.”
Vonage for Zoho easily links Zoho CRM with any Vonage Business phone system to help streamline customer data and enhance productivity and flexibility for sales teams, allowing for anywhere, anytime access to customer information. The seamless integration makes it easier for sales teams to work together and collaborate by connecting their business phones to the workflow tools that they use everyday, no matter where – or how – they choose to work.
“Vonage’s award-winning middleware technology integrates seamlessly with CRM tools and business applications like Zoho CRM to help improve interactions with customers for better business outcomes,” said Valerie Kahn, Vice President of Business Development for Vonage. “As a launch partner for Zoho PhoneBridge, we are combining Vonage’s best-in-class VoIP infrastructure and Zoho’s intuitive CRM capabilities to supercharge sales teams.”
With Vonage for Zoho, customers can:
- Make calls to any contact directly from within the Zoho CRM instead of launching a separate application
- Track inbound and outbound calls through screen pops that let you know who’s on the line while instantly bringing up the Zoho CRM account record
- Quickly create new contacts, add notes and simply schedule the next task or appointment, all from the screen pop, for better contact management
- Capture all calls as activities, saving time and allowing easy reporting, sorting and prioritization of customer contacts
- Use call time and duration stats to analyze data from individual customers or customer segments.
Added Ms. Kahn, “Through this partnership, we are providing businesses with the ability to gain efficiencies in their sales processes and customer communications, making follow-ups easier and providing real-time analysis of sales data to help them get the most out of customer interactions.”
Vonage for Zoho, powered by gUnify is available in the Zoho Marketplace.