RingCentral adds cloud communications and collaboration to Zoho CRM solution
PLEASANTON, Calif. and BELMONT, Calif. — December 17, 2015 — Zoho and RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication and collaboration solutions, today announced the integration of Zoho CRM, an advanced customer relationship management platform with RingCentral. Available immediately, the integration makes RingCentral’s powerful customer call management features available from within Zoho CRM, enabling businesses to better communicate with customers.
Zoho continues to invest heavily in its products, as well as in strategic partner integrations to improve workflow and productivity across cloud business apps, saving customers time and money. The integration between Zoho and RingCentral offers an unprecedented level of control and insight to customers seeking advanced cloud communications and CRM functionality.
“By integrating Zoho with RingCentral’s cloud business communications solution we are addressing a key requirement that many of our 15+ million users are demanding: better customer engagement and automation,” said Ian Wenig, Vice President, Business Development, Zoho. “Our CRM application already provides a wealth of information and powerful insights to business users, and when integrated with RingCentral, we now provide a more holistic view of customer interactions in addition to smoother operational workflow.”
The Zoho CRM integration with RingCentral makes it easier for businesses to offer better customer experience while receiving or making phone calls. Single-click dialing, screen pop-ups for incoming calls, and automatic call logging let sales and support teams manage all call-related activities within Zoho CRM, which saves time and adds workflow efficiency. Additionally, each feature provides access to contextual information during calls to help users build better relationships with customers.
According to a customer of Zoho and RingCentral, “The Zoho CRM integration with RingCentral has been fantastic for us,” said Sarah Anderson, CEO assistant of Skuvault, a web-based inventory and warehouse management solution provider that uses both Zoho CRM and RingCentral. “We can speed up sales calls and fit more into a day. Our sales team has been able to give their full attention to the client and Zoho’s information-capture process has allowed for that, with its integration with RingCentral.”
“By integrating with RingCentral’s communications platform, Zoho will have access to a robust cloud business communication solution designed for today’s mobile and dispersed workforces,” said Richard Borenstein, SVP of Business Development at RingCentral. “RingCentral keeps employees connected to customers and colleagues wherever they are, on a variety of business and personal devices, including smartphones, tablets, computers and desk phones.”
RingCentral’s open developer platform makes it feasible for any business application to integrate with its powerful communication capabilities or extract communications data into actionable business intelligence.
To learn more and view a video about the RingCentral integration with Zoho, visit: https://www.zoho.com/crm/call-center/ringcentral.html
To learn more about the RingCentral Developer program and Connect Platform, visit: https://developer.ringcentral.com