Cloud Industry News

Call Center Set to Increase Productivity by Lounging Around

July 02, 2013
Call Center Set to Increase Productivity by Lounging Around

Sound Telecom, a leading nationwide provider of telephone answering services, contact center solutions and cloud-based phone systems announced today the implementation of an employee lounge and fun center for its call center agents in Spokane Washington and is considering other “non-traditional” benefits for its employees as it waits for the fog to lift on the impact that Obamacare will have on its ability to provide meaningful healthcare.
Seattle, Washington, June 30, 2013 –  “We continue to search for meaningful programs for our employees beyond ‘traditional’ benefits while keeping a close eye on health insurance,” says Michael LaBaw, CEO of Sound Telecom.  “It’s tedious and troublesome!  Determining what to do with health benefits for a small business is like picking the fly poop out of the pepper!”
Sound Telecom is intentional in creating a fun and productive work environment and culture.  Its recent push in this direction was spurred by the tension and turmoil created on employers and employees by the current level of confusion regarding the Affordable Care Act.  The company wants to provide positive, healthy benefits for its employees that they can count on.  The lounge which was conceptually designed by a committee of call center employees will include an area with comfortable furniture and lighting to read and relax, TV, computer games, ping pong, pool, and foosball as well as an area for making personal calls and personal use of computers.
“Employees are not allowed to have cell phones on the call center floor or to use computers for personal use due to HIPAA, PCI and other compliance requirements,” states Brian Gabriel, COO of Sound Telecom.  “It can be stressful on the call center floor, handling hundreds of calls a week spanning the gap from angry callers and emergencies.  The lounge will provide an area to unwind and relax as well as a comfortable place to make phone calls and have personal use of a computer on breaks.”
The company did not stop there.  “We are currently evaluating an employee fitness program and other wellness programs that will provide significant benefit to our employees,” says Cheryl LaBaw, Director of Customer Relations.  In addition, the company which believes in serving the communities where it is located,  is evaluating community service options after successfully testing employment involvement at Habitat for Humanity at their corporate office in Seattle.
The company believes that by having happy employees they will have happy customers and continues to explore non-traditional benefit options.
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