Q-Free Service Named Best Contact Center Solution
AUSTIN, TX–(Marketwire – Oct 11, 2012) – Hold-Free Networks, the leading provider of cloud-based queuing solutions, has been awarded Best-of-Show at ITEXPO West in Austin, Texas.
Hold-Free took home the honor of Best Contact Center Solution for its patented Q-Free solution, an enterprise software-as-a-service (SaaS) that eliminates the need for consumers to wait on hold for customer support.
Hold-Free Networks joins AudioCodes and Inventive Labs as the only companies among the hundreds exhibiting to collect the coveted prize at both ITEXPO West and ITEXPO East in 2012.
“Winning the award in Miami was amazing,” said Joseph Katz, Hold-Free Networks General Manager. “To complete the sweep in Austin truly places us in elite company.”
The Best-of-Show Awards recognize creativity and technological innovation with an emphasis on the ability to work with existing standards and products while contributing to the development of future communications products and services. Judging is conducted by editors from TMC, a global integrated media company that serves as a leading source for news and articles for the communications and technology industries.
The judges deemed Q-Free worthy of the award based on the service’s ability to improve customer experience without requiring a capital investment or significant systems integration. Q-Free is equipped with business rules which determine in real-time when to offer a callback, sophisticated algorithms for network-based queuing, and a flexible reporting package.
“Based on our contact center expertise, we knew we had a competitive feature set,” added Katz. “But our biggest accomplishment is delivering those features from a network that boasts geographic diversity, scale for extreme peak load conditions, and tremendous service level performance.”
Q-Free further leverages the cloud to provide “enhanced reachability” for enterprises with multiple contact center locations and non-traditional agent resources. Presence management is provided to determine when these resources are available so that wait times can be further reduced.
Past winners including IntelePeer, T-Mobile, Microsoft and Time Warner Cable add to the prestige by continuing to hold market leading positions in their respective industries.
More at www.holdfree.com