Growth of AI/ML yields tremendous benefit, but more needs to be done to manage potential negative outcomes
SUNNYVALE, CA – June 15, 2022 – Juniper Networks, a leader in secure, AI-driven networks, today announced the findings of a global research project that shows an increase in enterprise artificial intelligence (AI) adoption over the last 12 months is yielding tangible benefits to organizations. However, a shortage of human talent still exists and governance policies continue to lack in maturity – both of which are needed to responsibly manage AI’s growth when considering privacy issues, regulation compliance, hacking and AI terrorism.
Juniper partnered with Wakefield Research to conduct a survey of 700 senior IT leaders around the world with direct involvement in their organization’s AI and/or machine learning (ML) plans or deployments. The survey gauges sentiment around the value of AI, the perceived maturity of deployments and where challenges still exist.
This year’s survey found that enterprises have largely moved past proof-of-concepts and limited trials of AI and are now implementing AI across their organizations, thanks to pandemic-related digital acceleration and the maturation of AI tools available. While Juniper’s 2021 report previously showed only 6% of C-level leaders had adopted AI-powered solutions across their organizations (citing technological, skillset and governance challenges), this year, 63% of company leaders surveyed say they are at least “most of the way” to their planned AI adoption goals.
Still, only 9% of IT leaders consider their AI governance and policies, such as establishing a company-wide AI leader or responsible AI standards and processes, to be “fully mature.” At the same time, more leaders see governance as a priority: 95% agree having proper AI governance in place is important to stay ahead of future legislation, up from 87% in 2021. Despite leadership recognizing the importance of AI governance and having policies in place to manage, govern and maintain, almost half of respondents (48%) think more needs to be done to effectively govern AI.
“The disparity the data shows between the substantial increase in AI implementation in the enterprise and the immaturity of AI governance and policies is staggering. It will be critical for governance to pick up pace so that the positives of AI deployment overshadow existing fears of whether AI can be effectively controlled. This is a challenge not unique to AI, but all emerging technologies.”
– Sharon Mandell, SVP and CIO, Juniper Networks
The research also found:
“AI is ultimately designed to perform tasks on par with humans but at higher scale via automation. Many of Juniper’s own customers are leveraging cloud AI in their networks to dramatically cut support tickets, which frees up IT teams from the drudgery of tactical issues, allowing them to focus on improving end users’ experiences. But with all the positives, enterprises need to responsibly manage AI’s growth with proper governance to stay ahead of regulation and minimize potential negative impacts. In Europe, for instance, we are seeing regulators starting to classify certain AI use cases as risky and requiring CE certification. AI regulation is changing quickly and business leaders must make AI governance a strategic priority.”
– Bob Friday, Chief AI Officer, Juniper Networks
In April 2022, Juniper Networks conducted primary research of organizations to assess company positions in the AI market. The survey (700 respondents), with a title of Senior Manager or higher, was conducted across more than 20 industries, including Technology, Healthcare, Retail, Automotive, Manufacturing, and Engineering/Construction, and covered AI market usage, acceptance, opportunities for growth, challenges in adoption, AI governance and strategic decisioning.
About Juniper Networks
Juniper Networks is dedicated to dramatically simplifying network operations and driving superior experiences for end users. Our solutions deliver industry-leading insight, automation, security and AI to drive real business results. We believe that powering connections will bring us closer together while empowering us all to solve the world’s greatest challenges of well-being, sustainability and equality. Additional information can be found at www.juniper.net.