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Kandy Recognized With 2016 Communications Solutions Product of the Year Award
30 Aug, 2016
Plano, TX, August 30, 2016 – Kandy, the award-winning communications Platform as a Service (cPaaS) today announced that its Visual Attendant for Enterprises has received the TMCNet 2016 Communications Solutions Product of The Year Award. “With the digital revolution in full swing, enterprises need to modernize their processes with embedded communications. We’ve built Kandy to do just that, leveraging the power of APIs and the cloud to deliver rapid service creation, enhanced capabilities and a lower risk profile than traditional development paths.” said Paul Pluschkell, founder and CEO of Kandy. Most call center calls are preceded by website visits by customers hoping to avoid rambling menu trees and on hold music. Kandy Visual Attendant (VA) for Enterprises is a menu-based, click-to-connect service that integrates into your website without toll-free number fees. VA’s context-sensitive menus allow end users to select the right group or department directly from simple point-and-click options. In addition to providing a more satisfying customer experience, the intuitive tool helps make support shorter and more satisfying by placing the customer service representative in context and facilitating resolution. “It’s always a pleasure to see a company innovate so deeply and broadly and I look forward to Kandy’s continuing growth and market success,” said Richard Tehrani, CEO, TMC. Kandy Wrappers expedite embedded communications deployment for companies of any size, helping them differentiate their product and service offerings, facilitate engagement and collaborations, and move up the value chain with minimal customization and a simple pay as you grow price model for additional risk management. In addition to Visual Attendant, the suite of pre-packaged, easily deployable solutions includes Concierge, Truckroll, Two Factor Authentication (2FA) and more.
