Leader in Cloud Contact Center and Customer Service Solutions Joins IntelePeer’s Federation-as-a-Service to Boost Value to Customers With Seamless Global IP Connections
SAN MATEO, CA–(Marketwire – Dec 12, 2012) – IntelePeer, Inc., a leading provider of on-demand, cloud-based communications, today announced that LiveOps, the global leader in cloud contact center and customer service solutions, has joined IntelePeer’s Fluent™ Federation-as-a-Service (FaaS), which enables enterprises to transform their contact centers into more flexible, reliable, scalable and cost-effective cloud-based contact centers. The addition of IntelePeer to its partner community enables LiveOps to offer its customers a trusted source for providing high quality, unique and differentiated IP services, and the cost efficiencies of VoIP technology. The selection by LiveOps to join IntelePeer’s Fluent FaaS comes on the heels of IntelePeer being selected by BroadSoft, the leading global provider of Internet protocol-based communications services, to deliver a rich, interactive communications experience for its customer base.
“As a cloud contact center platform provider for mission-critical customer service, it’s vital for us to partner with best-in-class service providers. By including IntelePeer in our partner community, LiveOps is well-positioned for next-generation telecommunications technology needs,” said Mark Westover, senior vice president, Finance and Operations, at LiveOps. “Just as one of the major benefits of the LiveOps platform is the cost-efficient cloud, IntelePeer’s Fluent service enables us to offer an alternative to the PSTN with additional capabilities and improved cost efficiency.”
Companies like LiveOps and BroadSoft are already transforming their customers’ communications experiences by providing a clear path to the delivery of advanced services, as well as standard voice calls over an all-IP platform. This transformation is reflected in the growth of VoIP communications for residential and business customers, which underscores how all-IP, cloud-based communications are displacing the need to maintain costly legacy public switched telephone network (PSTN) endpoints.
“IntelePeer’s Fluent federation service empowers enterprises and contact centers around the world to easily bridge their disparate IP networks, provide a path to emerging premium services and features, and reduce their costs associated with network connectivity,” said Margaret Norton, general manager, Enterprises, at IntelePeer. “Our service enables contact centers to remove the hassles in managing communications and focus on delivering a world-class customer service experience.”
IntelePeer’s Fluent Propels Shift to IP-based Communications
IntelePeer’s Fluent Federation-as-a-Service leverages its CloudWorx™ platform, which delivers feature-rich, carrier-quality services over public or private IP connections using the scale of the cloud. CloudWorx also takes advantage of the company’s SuperRegistry directory of more than 450 million phone numbers and supports intelligent routing and management capabilities that connects billions of communications sessions every month, while enabling the delivery of rich multi-modal communications between peered wireless, wireline and VoIP service providers, contact centers, and enterprises.
More at www.intelepeer.com