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At Cisco Contact Center Summit, Cisco Sets Its Sights on the Cognitive Contact Center and Makes Cloud-Based Webex Contact Center Better Than Ever
18 Sep, 2019

News Summary:
- Cisco’s Contact Center Summit takes place this week in Hollywood, FL.
- At the event, the company will discuss how its recent AI acquisitions (Accompany, Voicea, CloudCherry) will dramatically improve contact centers.
- Also at the show, Cisco’s cloud-based Webex Contact Center gets new enterprise-grade voice capabilities, greater scalability and new data centers in the UK and Australia.