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CallCabinet Deploys Free COVID-19 Analytics Applications for Atmos Voice Analytics Users
16 Apr, 2020
CallCabinet releases two COVID-19 speech analytics applications to rapidly respond to the ever-changing business landscape, amid global pandemic.
BOCA RATON, FL - (April 16, 2019) - CallCabinet, a leading global provider of affordable Cloud-native call recording and AI solutions, prioritized the release of two targeted speech applications within the Atmos voice analytics platform to specifically deliver business-critical intelligence surrounding the COVID-19 pandemic and its impact on customer interactions. Atmos already utilizes natural language processing and emotive voice algorithms to accurately extract call sentiment, while identifying keywords and phrases in recorded calls. Atmos' newly developed COVID-19-focused applications provide businesses with real-time insight into topics such as job loss, social distancing, isolation, government response, resource shortages and stockpiles, work from home, closures, symptoms, and home education. “While the full economic impact of the global COVID-19 crisis has not yet been determined, CallCabinet is well-positioned to provide innovative solutions to assist our customers.” stated Ryan Kahan, CallCabinet CEO. “We’re proud to be able to provide free applications that enable our partners to rapidly analyze their voice data and gain actionable insight into how COVID-19 is affecting their customers and their business operations.” CallCabinet's Atmos voice analytics platform analyzes, transcribes, and scores every customer conversation transforming recorded speech into structured categorical data. Atmos analytics uses advanced acoustic algorithms to measure voice pace, volume, pitch, tonality, and other factors to track developing sentiment in every call. Atmos also tracks call duration, intelligently measuring keywords and key phrases against sentiment to reveal trends across call volume. “We’re affected by the exact same challenges that our customers are facing in these unprecedented times.” stated Ron Romanchik, CallCabinet Chief Revenue Officer. “Our free application additions will help our customers pivot into a remote-based business and securely capture critical data associated with COVID-19’s effect on business. We encourage all of our analytics customers to add these applications to assist in navigating the current landscape and to develop effective business plans as we overcome COVID-19 globally.” To learn more about CallCabinet’s Atmos Analytics platform and how it works for carriers, resellers, and end-users alike, schedule a free demo today at
www.callcabinet.com.
