Cox Business Continues to Meet Customer Needs with Launch of Accelerated Broadband Tiers

Redundant IP network, local customer support teams and customized solutions provide comprehensive, enterprise-grade communications capabilities for small businesses LAFAYETTE, La., Sept. 12, 2012 /PRNewswire/ --  As a result of a $4.8 million upgrade to Cox's fiber-based network in Acadiana using cutting-edge DOCSIS 3.0-enabled technology, Cox Business has launched two new Internet tiers at 80 and 100 Mbps designed to meet the needs of small businesses with high speed requirements.  Coupled with Cox's industry-leading IP backbone and award-winning customer experience, small businesses throughout Acadiana can leverage enterprise-grade technology services from Cox Business. Acadiana is the first Cox market nationwide to offer its new 80 Mbps and 100 Mbps speed options targeting small and medium business customers, with additional Cox Business markets to launch this year and early 2013.  Cox Business owns and operates its own high speed, multi-service, national fiber optic backbone comprising 13,000 miles of fiber, with speed packages designed to fit the unique needs of each business customer. In fact, 10 Gbps speeds are available to businesses with the most demanding business requirements.  The same state-of-the-art fiber network available in the largest U.S. cities is available to businesses in Acadiana through Cox's fiber optic network. "As hosted services becomes more of a reality for small businesses, our state-of-the-art, national IP network is the critical underpinning to ensure security, availability, redundancy and reliability of customer data," said Kristine Faulkner, Cox Business vice president of product development and management.  "Our focus is on providing the best possible experience for our customers.  While speed is important, it's the reliability of the backbone that supports those speeds and applications, which makes or breaks the customer experience." Cox Business offers several levels of Internet service, for many business data requirement types, all backed by competitive service level agreements (SLA), ensuring service reliability.  In addition, Cox Business offers customers a full suite of technology solutions to run and protect their business including video, IP voice, enterprise-grade online back-up and security solutions, web hosting, as well as ongoing educational opportunities including webinars by expert third-parties.  In Acadiana, Cox Business is the only telecommunications company that offers a complete business solution with these services to small businesses. Leigh King, Cox Business vice president of Louisiana adds, "We tailor our offerings to the unique requirements of each individual customer, while providing a full package of solutions that businesses need to protect their valuable assets and run their business efficiently via one provider.  More important than a high-speed connection, small businesses require a reliable partner with a full suite of technology offerings to help them compete with the big guys." In the past four years alone, Cox Business has invested over $12 million in expanding commercial fiber infrastructure in Lafayette and the Acadiana area.  With a fully redundant fiber ring in Lafayette and a regional fiber ring throughout Acadiana, Cox Business has a larger fully redundant fiber ring that serves the South Louisiana region by connecting Lafayette, Baton Rouge and New Orleans. This Cox-owned regional fiber network is the largest commercial fiber network in South Louisiana. To view a multi-media version of this press release, click here: Cox Business provides voice, data and video services for more than 275,000 small and regional businesses, including healthcare providers, K-12 and higher education, financial institutions and federal, state and local government organizations. The organization also serves most of the top tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. According to Vertical Systems Group, Cox Business is one of the largest providers of business Ethernet services in the U.S. based on customer ports and has been consistently recognized for its leadership among small/midsize business data service providers. Cox is currently the seventh largest voice service provider in the U.S. and supports more than 950,000 business phone lines. For more information about Cox Business,  Click Here or call 1-800-396-1609.
Cloud Communications Alliance

Related Posts

Browse these posts below for the latest in cloud communications news and insights.

Phonism Announces Strategic Leadership Realignment to Accelerate Growth and Innovation
The telecom industry is witnessing a significant transformation, driven by the ...
Zoom introduces Workflow Automation, a no-code workflow builder to boost workplace efficiency
Today, Zoom launched the new Workflow Automation in beta, allowing users to ...
Sinch launches “Customer Connections” resource hub to empower omnichannel marketers
Features a free assessment test that will analyze your digital communications ...