Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
1 Feb, 2012
In 1999, Joe Gillette was managing his telecommunications firm, Gillette Global Network, out of New York City, generating revenues of $10 million. As many entrepreneurs do, he began fantasizing about the story that he might be telling in his old age one day. "I thought I'd call the story 'How I Turned $40,000 into $40 million'," said Joe. "But it ended up being called 'How I Turned $40,000 into $40 million and back into $40,000."
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