CHICAGO, IL – April 17, 2023 – Peerless Network, a leading-edge global communications provider and now part of the Infobip family, is pleased to announce that its SIP Trunking services are now an approved offering on Genesys’ AppFoundry marketplace.
AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create great customer experiences. The goal is to offer the most useful solution-centric marketplace for all Genesys platforms in a single location.
“We are indeed honored to be partnering with Genesys to provide businesses the flexibility to choose the carrier of their choice. Our time-tested SIP Trunking offering is now available with Genesys Cloud CX™, giving customers direct access to our fully IP-based network,” commented Jim Brewer, EVP of Products and Technology Peerless Network. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling.”
Enterprise customers choose Peerless’ SIP Trunking services from Genesys for one or more of the following reasons:
In addition to BYOC services, Peerless offers a complete line of communications solutions specifically designed for Enterprise customers, including the following solutions:
Infobip finalized its acquisition of Peerless Network in mid 2022. As the leading global cloud communications platform, Infobip provides omnichannel solutions to facilitate an improved Customer Experience (CX) for its customers around the world. With strategic objectives of expanding their voice expertise and rapidly growing the company’s presence in North America, Peerless was a perfect addition to the Infobip family.
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
About Peerless Network, An Infobip Company
Peerless Network is a leading-edge provider of telecommunications services that delivers the highest quality voice solutions for VoIP and enterprise customers worldwide. As a disruptor in the telecom industry, Peerless Network is a reliable network that scales efficiencies, lowers customer costs, and increases quality. Our automated platforms, the Peerless Portal and ANImate, allow customers to easily provision SIP trunking channels, Operator Connect for Microsoft Teams, toll-free services, SD-WAN, telephone numbers, local service, domestic/international long distance, and Cloud PBX from one advanced system. Peerless is dedicated to driving innovation and bringing value to customers by expanding our suite of products, services, and markets we serve. Peerless Network is headquartered in Chicago, IL. The company was acquired by Infobip, the world’s most connected cloud communications platform, in 2022. For more information, visit www.peerlessnetwork.com.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Learn more at infobip.com.