TelcoBridges cloud-based SBC seems to match the moment as the modern, distributed contact center, the delivery of CCaaS (contact center as a service) requires the connectivity TelcoBridges SBCs deliver. In this podcast, Alan Percy of TelcoBridges discusses several major recent wins for the product and why the company’s SBCs continue to attract attention, often becoming the chosen tool, in a very competitive market. Percy describes how the Cloud Communications Alliance has been an excellent place to link up with companies whose customer needs are satisfied with TelcoBridges SBCs. Percy outlines some major trends in the market as we move past the crises phase of the pandemic into a forever changed work and home communications landscape. Spoiler alert: growing acceptance of video and the emergence of a full-on work from home culture are part of the long-term changes Percy foresees. “Is that much office square footage necessary”?
Percy also gives us glimpse of the company’s on-going monthly webinar program along with some other special virtual event offerings.