“We’re helping companies in their digital transformation journeys,” says Ivan Otsuji noting that the company is a Gartner Magic Quadrant ‘Leader’ for CPaaS. We are told that Infobip has favored investment in solutions over marketing, allowing the work to speak for itself. Infobip is one of those companies that touches the daily lives of millions of people, even though they may never know the name: Infobip. On a busy day such as Black Friday, Infobip processes over three billion messages, without delays. “It just has to work,” adds Otsuji.
In this podcast recorded just after Otsuji made a speech on the rise of super apps and the rise of generative AI, as last week’s Mobile World Congress, we learn about the layers of Infobip’s solutions as well as the large mega trends that are changing the way companies and customers communicate, buy, and sell. We learn about a ‘third pillar’ of communication that Otsuji sees as empowering consumers to buy or experience, products and services, basically on voice command.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. www.infobip.com
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