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UniVoIP’s Omnichannel Contact Center and Unified Communications Solutions Recognized for Redefining Customer Experience
1 Nov, 2019
UniVoIP named as Top 10 Cloud Solution Provider of 2019 for delivering enterprise communication solutions that optimize customer-agent interactions at every touchpoint.
El Segundo, CA - UniVoIP, a pioneering leader in Hosted VoIP and Unified Communications as a Service solutions, is pleased to announce that
Cloud Technology Insight Magazine has named UniVoIP as a Top 10 Cloud Solution Provider of 2019. Offering a cloud-based,
Omnichannel Contact Center Solution, unified communication and collaboration tools, and an advanced suite of IP phones and softphone applications, UniVoIP was selected for enabling enterprises to redefine customer experience in their respective industry. “Our multimedia contact center application enables enterprises to service their clients in the most efficient and modern way possible,” says Nick Payab, COO and co-founder of UniVoIP. By enabling enterprises to engage their customers through multiple channels including web chat, email, social media, SMS, and self-service options – all monitored and managed on one platform – enterprises are putting their customers in the driver seat of their own
customer experience. With real-time and historical analytical reporting, as well as advanced management, forecasting and planning tools, enterprises are equipped to more efficiently train agents to improve contact center Key Performance Indicators, like First Contact Resolution, Sales per Agent and Call Abandonment. “Contact center supervisors get access to voice and screen recording of agents that will help them fine-tune operations and training,” says Payab.
Servicing hundreds of mid-size businesses to large enterprises across the country, UniVoIP prioritizes customer satisfaction with guaranteed business outcomes. Offering 24/7/365 US-based customer support, ongoing admin and user training, monthly LIVE training sessions, and a 100% consultative approach unique to each customer, UniVoIP is the industry standard in customer service. With visions of innovation for the future, UniVoIP plans to incorporate more elements of process automation and AI-powered analytics into their solutions. “Now customers get to enjoy technology driven by analytics and benefits of mobile-optimized cloud collaboration tools that motivate employees and help them maintain customer intimacy from any device anywhere.” – Nick Payab More at
univoip.com and
cloudtechnologyinsights.com.
