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Podcast: At CoreDial, they have one, central focus: Their Partners.

Before we even get started on the main subject, the CoreDial commitment to the channel is emphasized by Caitlin Clark-Zigmond, VP of Product Management, to Don Witt of The Channel Daily News, a TR publication, via SwitchConnex. Many resellers and carriers are smaller organizations that do not have the bandwidth to establish and maintain the online and back office functions.  It is refreshing to see a service provider offer this service to their field sales force enabling them to focus on their main goal of sales.

Caitlin Clark ZigmondCaitlin then describes the voice-to-text Google technology that they have integrated into their voicemail solution allowing a text version to be mailed rather than having to dial in and listen to your voicemail. Through the use of AI they are also able to implement a redaction feature which will allow organizations to maintain their HIPPA compliance as well as eliminate any personal information from being revealed. This feature helps the voice-to-text meet the needs of enterprise, financial services, banking, insurance and call center applications where certain rules need to be followed to be compliant.

CoreDial also released an application for IOS and Android which allows you to:

  • Make calls
  • View voice mail & voice to text
  • Join a conference with one click
  • Switch from in-hours to off-hours from the app when taking care of personal business.
  • Change your greeting

SwitchConnexAt CoreDial, they have one, central focus: Their Partners. It encapsulates every inch of CoreDial’s internal culture, making them who they are today. It’s never been about them. It’s about their Partners.

Their support for their partners is second to none. Their experienced team endlessly strives to retain supportive talent that have grown with their company and understand the business from every angle. Because of this, their evolution from selling direct to end user customers enables them to answer any question or concerns you may have. With a diverse knowledge of the cloud communications industry, they understand its past, present, and most importantly, are poised for its future. Their SwitchConnex platform offers unparalleled services that, combined with their exceptional people, proven processes, and innovative technology, enable their Partners to successfully sell, deliver, manage, and invoice under their own brand.

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