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Podcast: Cloud; UCaaS + CC + API

by Gary Audin

You can subscribe to cloud-based communication services. There are many choices. You can subscribe to UCaaS. The number of choices decreases. You might want to include contact center services. Your choices diminish further. What can make your service choices most attractive is with an Application Program Interface which adds functions and features of beyond communications that support your business requirements.

Aqeel Shahid, Regional VP of Strategic Sales at Vonage www.vonage.com/business and Gary Audin discuss a combination of services that can make a business more competitive. Aqeel uses Vonage’s experience with the Mobile Medical Examination Service (MedXM) as an example of UCaaS, contact center, plus APIs. Vonage’s opportunity to partner with MedXM was facilitated through mutual Google partner, VIWO.

MedXM has 5,000 medical personnel that needed a single scalable service deployed via Google Chrome devices. MedXM wanted to manage their IT infrastructure rapidly without a large increase in IT staff. The Vonage API allowed MedXM to implement extra services which delivered innovative medical support functions to their customers.

Vonage www.vonage.com/business is a leading provider of cloud communications services for business. Vonage transforms the way people work and businesses operate through cloud-based communications solutions for internal employee collaboration, while keeping companies connected with their customers.

Vonage’s Nexmo API Platform provides tools for voice, messaging and phone verification services, and allowing developers to embed contextual, programmable communications into mobile apps, websites, and business systems. In 2015 and 2016, Vonage was named a Visionary in the Gartner Magic Quadrant for Unified Communications as-a-Service, Worldwide. Vonage has also earned Frost & Sullivan’s 2015 Growth Excellence Leadership Award for Hosted IP and Unified Communications and Collaboration (UCC) Services and the 2016 North American Cloud Communications Product Line Strategy Leadership Award.

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