Alteva’s Hosted Call Center Honored for Exceptional Innovation
PHILADELPHIA, PA–(Marketwired – Sep 27, 2013) – Alteva (NYSE MKT: ALTV), a premier provider of hosted Unified-Communications-as-a-Service (UCaaS), announced today that Alteva’s Hosted Call Center has been awarded the Communications Solutions Product of the Year Award from TMC and the editors of INTERNET TELEPHONY and CUSTOMER magazines.
Alteva’s Hosted Call Center, a purpose-built cloud-based solution, offers innovative capabilities leveraging all of the functionality of the award-winning Alteva platform. The Advanced Call Center features include robust call center reporting, providing access to comprehensive, real-time and historical data on agent and queue activity, utilization and performance; and a web-based client featuring an easy-to-use interface that allows calls to be handled more efficiently.
“Alteva’s call center platform helps businesses increase sales, profitability and market share,” comments Bill Birnie, Alteva EVP and CMO. “You’ll get a customized cloud solution that doesn’t require expensive hardware or software.”
“The products and services selected for the prestigious Communications Solutions Product of the Year Award represent some of the most exceptional innovations this industry has seen in quite some time,” said Rich Tehrani, TMC CEO. “It is my pleasure to recognize Alteva with this honor as they have proven that they deserve to be considered to be among the industry’s elite.”
Winners of the Communications Solutions Product of the Year Award were announced via press release.
More at www.alteva.com