Combining advanced recognition with Cloud Communications
Los Angeles, CA, February 13, 2013 Broadcore today announced that they have successfully deployed their latest speech recognition product offering for Ardwin Freight.
The speech recognition application asks customers the city and state they are calling from in order to ensure that the call is successfully routed to an operator that can best assist them. By expanding the capability of their BroadSoft telephony platform managed by Broadcore, Ardwin Freight are now able to take advantage of an ‘on net’ speech enabled IVR service.
“Previously when we wanted to use any advanced IVR or speech recognition services we had to send calls off net and hair pin calls to another IVR providers platform. This meant the cost to service these calls was too great. By speech enabling our own telephony platform we are now able to manage our costs more effectively with the added bonus of much tighter integration” said Edwin Sahakian, President – Ardwin Freight.
“We have been working with Inference Solutions for some time now to establish an advanced IVR and speech recognition service offering that integrates natively with our BroadWorks platform. We are now able to offer all of our customers both inbound and outbound speech recognition applications that can deliver far greater automation opportunities at a much lower cost” said Alan Pourafzal, Director of Client Services at Broadcore.
Broadcore, a wholly owned subsidiary of Masergy Communications, is a global provider of enterprise-class communications services, with comprehensive client support.. Broadcore’s solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile and call center employees. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice (VoIP), data, and mobility communications across the enterprise and multi-location businesses.
Inference Solutions combines our expertise in voice user interface design and voice automation to offer an innovative range of DTMF and speech enabled inbound and outbound IVR applications. The Inference Studio 2.2 service creation environment was architected specifically with service providers in mind and is housed on a robust carrier grade Software as a Service platform using industry open standards.