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Cloud Based Call Recording Integration For Cisco HCS Platform

June 18, 2013
Cloud Based Call Recording Integration For Cisco HCS Platform

CITGroup logoCTI Group (Holdings) Inc. (OTCBB:CTIG), a leading developer of carrier-grade telecommunications solutions for fixed, mobile and converged communications, today reaffirmed that their latest SmartRecord™ solution gives Service Providers operating Cisco HCS solutions a hosted call recording product that integrates tightly into the platform.
“More and more of today’s businesses are consuming cloud services for their call control, so it makes good business sense to do the same for their call recording.” Says Trevor Davis – Head of Products at CTI Group. “As this desire to consume services from the cloud increases, businesses are able to shift their IT spend from a capital expenditure (CapEx) model to an operating expenses (OpEx) one, thus achieving substantial savings.”
Businesses are now using call recording for a wide variety of reasons including regulatory compliance, liability protection, and staff training and performance monitoring. As more migrate to Cisco HCS hosted collaboration solutions the expectation is for service providers to supply all the business tools that they used with their legacy on-premise systems.
SmartRecordTM’s  Cisco HCS Integration
Built on true multi-tenant architecture, SmartRecordTM is fully certified on Cisco UCM, the underlying voice platform for the HCS solutions. For the HCS user this ensures:

  • Simple provisioning of the ‘Call Recording’ feature
  • Is fully supported on Cisco 3rd generation handsets
  • Recording is enabled through proprietary Cisco Built-in-Bridge recording feature
  • Both selective and on-demand recording is supported
  • Compatibility with Cisco SCCP signalling protocol
  • Supports single sign on through a range of options including OpenLDAP, OpenID and Active Directory
  • Cisco handset application for embedding recording functions on to XML compatible handsets

How the solution integrates will be demonstrated at CommunicAsia 2013 in Singapore on booth BQ3-001 or you can find more information here

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