This is first-of-its-kind research into what service providers are thinking.

The CCA partnered with Cavell to survey our global membership to document the year-over-year changes to the cloud communications market. When we began this project in 2019, we could not have anticipated the dramatic shifts in results in 2020. The original research in this ebook illustrates how the cloud communications market has reacted to a global crisis.

This unique data shows how providers are investing in different market segments, services, and platforms today. They have heard the call to bring team collaboration technologies to the mid-market, and they are shaping their major investments around doing so. This never-before-published information is your window into what cloud communications providers are thinking, doing, and planning for 2021.