Cloud-Based PBX Solutions For Modern Business Communication

The Cloud Communications Alliance connects businesses with trusted cloud PBX providers that deliver scalable, cloud-based phone systems with flexible features and pricing.

Compare the Top Cloud PBX Providers

Provider Top Features Best For
Zoom AI-First Work & Collaboration Platform
  • Zoom Meetings, a video conferencing service with HD audio and video, noise suppression, and built-in collaboration tools for hybrid and remote teams
  • AI Companion, an AI assistant included with paid plans that summarizes meetings, drafts follow-ups, and automates next steps
  • Zoom Contact Center, a customer support platform that unifies phone, chat, email, SMS, social, and video in a single view with real-time analytics
  • My Notes, an AI note-taking tool that captures insights from Zoom meetings, in-person conversations, and third-party platforms
  • Workvivo, an employee engagement product that delivers company-wide updates, recognition feeds, and participation analytics for hybrid teams
 Organizations of any size, from small businesses to enterprises, that need a single platform covering meetings, phone, contact center, and employee engagement.
CallCorp White-Label CCaaS Platform for Partners
  • Omnichannel Inbox, consolidates voice, email, SMS, chat, social media, and live video interactions into a single agent view with full conversation history
  • Interactive Voice Response (IVR), lets customers self-serve through a menu of prompts built with a drag-and-drop tool or automated wizard
  • Automatic Call Distributor (ACD), routes interactions from all channels to agents based on skills, competency, language, or region
  • White-Label Configuration, allows partners to brand and package the platform as their own offering with flexible pricing and add-on options
  • Turnkey Packages, enable partners to deploy a new contact center environment in minutes using out-of-the-box templates
 Partners and resellers that want to bring a fully branded, white-label contact center platform to clients of varying sizes and industries.
Consultel Cloud Communications & Telecom Solutions Provider
  • Centralita Virtual, a cloud PBX with IVR, call groups, smart call forwarding, voicemail, call recording, and softphones for mobile and PC
  • Symmetric Fibre, business fibre with a fixed IP option and 4G backup that keeps internet and IP calls running if the fibre drops
  • Mobile Tariffs, plans with unlimited calls and data options, plus international voice bundles for Europe, the Americas, and Asia
  • IT Management and Support, management, maintenance, and technical support for business IT systems
  • Cloud and Mobility Solutions, cloud tools and remote access for hybrid and remote teams
 Spanish SMEs, professional offices, clinics, and estate agencies that want voice, connectivity, and IT support managed by one provider.
Crexendo AI-Native Cloud Communications Platform
  • NetSapiens Platform, a white-label UCaaS platform that service providers brand and sell under their own name
  • Session-Based Licensing with Oversubscription, a pricing model that charges for concurrent sessions rather than registered seats, letting providers add users without added cost
  • AI Receptionist, an AI-powered call handling tool that routes calls, schedules appointments, supports multilingual callers, and provides traffic analytics
  • NetSapiens Extend, a mobile UC solution that turns any phone into a fully integrated UCaaS hub with dual persona and enterprise compliance controls
  • API-First Integration Layer, a framework with 400-plus pre-built connectors that lets providers integrate third-party and AI-powered tools into the platform
 Service providers, telcos, and UCaaS resellers that want a white-label platform with flexible, oversubscription-based licensing to grow margins.
Affiliated Technology Solutions Integrated Telecom & Managed IT Solutions
  • ATS Contact Center Platform with real-time dashboards and custom reporting
  • Workforce management with automated scheduling and real-time adherence
  • Quality management with multi-screen recording and agent coaching
 Small and mid-sized businesses across North America that want voice, contact center and managed IT from a single provider.
NUSO Cloud Communications & Contact Center Provider
  • NUSO Connect, a contact center solution ranging from informal call handling to omnichannel enterprise-grade options with compliant call recording
  • Unified Communications, hosted voice, mobility, messaging, and integrations with Microsoft Teams and Zoom for businesses of any size
  • Platform Services, a suite covering phone numbers, SIP trunking, fax, toll-free, and E911 backed by the NUSOflex network reliability engine
  • NUSOflex, an AI-powered network platform that supports reliability, flexibility, and scalability across the NUSO infrastructure
  • Global Partner Program, a channel program giving resellers and service providers real-time quoting, number management, and partner portal tools
 SMBs, enterprises, and service providers across regulated industries such as healthcare, finance, and government, operating in over 30 countries.

How Business Hosted PBX Providers Solve Phone System Challenges

Businesses often turn to cloud PBX providers when legacy phone systems become too costly, too rigid, or too difficult to manage. A modern cloud PBX solution helps reduce complexity, support distributed teams, and give your business access to the calling features it needs without the burden of on-site infrastructure.

lower-upfront-costs-icon

Lower Upfront Costs

Eliminate the need for on-site PBX hardware and reduce capital expenses by switching to a cloud-based solution.

simplified-management-icon

Simplified Management

Manage users, extensions, and call settings from a centralized online portal – no technical expertise required.

built-in-flexibility-icon

Built-In Flexibility

Cloud PBX providers make it easy to scale your phone system up or down as your team changes.

remote-hybrid-work-support-icon

Remote & Hybrid Work Support

Employees can make and receive calls from anywhere using softphones or mobile apps.

enterprise-features-icon

Enterprise Features, No Extra Fees

Access voicemail-to-email, auto attendants, call queues, and more without additional hardware or licenses.

reduced-it-burden-icon

Reduced IT Burden

Hosted PBX providers handle maintenance, updates, and security so your internal team doesn’t have to.

Looking For The Best
Hosted PBX Providers?

Browse top providers and filter by company size, location, and technology needs.

Choosing The Right Cloud PBX Provider

Choosing the right cloud PBX provider starts with understanding what your business needs from its phone system today and what it may need next. As you compare cloud PBX providers, focus on the factors that affect day-to-day performance, long-term flexibility, and the overall value of the solution so you can narrow your options with more confidence.

cloud-pbx-provider-icon

What should you look for in a cloud PBX provider?

A trusted cloud PBX provider should deliver reliable uptime, feature-rich services, and easy scalability. Whether you're a small business or an enterprise, the provider should align with your operational needs.

  • Ensure the provider offers strong SLAs, call quality, and geo-redundant infrastructure.
  • Look for features like call forwarding, voicemail-to-email, and call analytics.
  • Choose a solution that integrates with your CRM, UCaaS, or helpdesk platforms.
hosted-pbx-pricing-icon

How does hosted PBX pricing typically work?

Most hosted PBX pricing is built around a recurring subscription model, often based on the number of users, selected features, and the level of support your business requires. As you compare providers, it helps to look beyond the base monthly rate and understand what is included in each plan.

  • Pricing is often billed per user, per month, which can make costs easier to estimate as your team grows or changes.

  • Some cloud PBX providers include core features such as auto attendants, call queues, voicemail, and mobile access in standard plans, while others reserve more advanced functionality for higher tiers.

  • It is important to compare the full value of the solution, including support, reliability, integrations, and administrative tools, rather than choosing a provider based on price alone.

hosted-pbx-providers-icon

Why are more businesses switching to hosted PBX providers?

Hosted PBX providers eliminate the need for expensive on-premise systems while offering more flexibility and control.

  • Businesses gain access to enterprise-level features without investing in hardware.
  • Providers handle system maintenance, updates, and support.
  • Teams can manage users, calls, and settings from anywhere via a secure web portal.
Frequently Asked Questions

Hosted PBX Solution Providers FAQs

Check out the answers to commonly asked questions about cloud PBX providers below.

What is a cloud PBX system?

A cloud PBX (Private Branch Exchange) system is a business phone system hosted offsite by a provider and delivered over the internet. It replaces traditional, on-premise PBX hardware with a more flexible, scalable, and cost-effective solution that supports remote and hybrid teams.

How is a cloud PBX different from a traditional phone system?

Unlike traditional PBX systems that require on-site equipment, a cloud PBX system is managed by a provider in the cloud. This reduces maintenance requirements and allows users to access the system from any device, anywhere.

  • Lower upfront and maintenance costs
  • Easy to scale as your business grows
  • Built-in support for remote work and mobile access

What features are included with hosted PBX providers?

Most hosted PBX providers include enterprise-grade features as part of their base offerings. These can include:

  • Auto attendants, voicemail-to-email, and call forwarding
  • Call routing, ring groups, and custom greetings
  • Integration with CRMs, helpdesks, and UCaaS platforms

How long does it take to set up a cloud PBX system?

Setup time can vary depending on the size of your business, number of users, and any required integrations. Many cloud PBX providers can get smaller teams up and running within a few days, while more complex deployments may take a few weeks to fully configure, test, and roll out.

Can I keep my existing business phone numbers when switching to a cloud PBX provider?

Yes, most cloud PBX providers support number porting, allowing you to keep your existing business phone numbers. The process typically involves coordinating with your current carrier and may take a few days to a few weeks, depending on the complexity of the transfer.

What types of businesses are the best fit for cloud PBX providers?

Cloud PBX providers are a strong fit for businesses of all sizes, especially those with remote or hybrid teams, multiple locations, or plans to scale. They are also ideal for companies looking to reduce hardware costs, simplify management, and gain access to advanced calling features without maintaining on-site systems.

Are cloud PBX systems secure and reliable?

Yes. Leading cloud PBX providers offer secure, encrypted voice traffic and enterprise-grade uptime. Look for providers that include redundancy, failover, compliance support, and:

  • Built-in security features like call encryption and role-based access
  • Geo-redundant data centers to minimize downtime
  • Regular updates and maintenance handled by the provider

How much does a cloud PBX system cost?

The cost of a cloud PBX system depends on the provider, the number of users, and the features included. Most hosted PBX pricing starts between $15 and $40 per user per month.

  • Basic plans often include core features like voicemail and call forwarding
  • Premium plans may offer analytics, call recording, and custom integrations
  • Hosted PBX eliminates hardware costs and reduces in-house IT demands

I'm shopping for a cloud PBX provider. Can you point me in the right direction?

Absolutely. The Cloud Communications Alliance connects businesses with leading cloud PBX providers through our Cloud Communications Providers Directory.

  • Compare providers by features, pricing, and scale
  • Find solutions that align with your business size and technical needs
  • Access guidance and insights to help you make an informed decision

Searching For The Top
Hosted PBX Providers?

We’ll guide you to the best solution for your needs.