Affiliated Technology Solutions

Contact Center Solutions

• ATS Contact Center Platform: Full-featured contact center with real-time dashboards and custom reporting.
• Workforce Management: Automated scheduling and real-time adherence tools that maximize contact center efficiency.
• Quality Management: Coaching, gamification, and multi-screen recording to drive agent performance.
• Unified Channels: Voice, SMS, email, web chat, social, and Microsoft Teams in one platform.

Unified Communications

• Auto-Dialer: Automates outbound calling to increase agent productivity and sales reach.
• Integrated Video Conferencing: Built-in video collaboration that keeps distributed teams connected.
• Texting Options: Business SMS capabilities that extend customer communication beyond voice calls.
• FieldMobile: Mobile access solution that keeps field staff connected to the office from anywhere.

Network Solutions

• Wireless LAN: Agile connectivity with built-in network and data security for office environments.
• Wide Area Networks (WAN): Connects remote users and branch offices across distributed locations.
• Virtual Private Networks: Secure network access for remote and outside users.
• Disaster Recovery & Cloud Backup: Protects critical business data and minimizes downtime risk.

Managed IT Services

• Helpdesk & Remote Support: On-demand desktop and network support that resolves issues fast.
• Proactive Computer Maintenance: Daily automated updates that keep systems secure and running at peak performance.
• Server & Desktop Backup: Daily backup monitoring that safeguards critical business data.
• Network Management: Around-the-clock network health monitoring to prevent costly downtime.

Affiliated Technology Solutions makes business communication and IT management straightforward for companies of every size, from single-office teams to multi-location organizations. With offices and data centers in New Jersey and California, ATS delivers voice, network, and managed IT services to businesses across the United States, acting as a single, trusted point of contact for all technology needs.

ATS has built its reputation on partnerships, not transactions. The company's mission is to develop lasting client relationships that translate into real operational efficiency, productivity gains, and cost savings. Their team guarantees their work and commits to rapid response at every stage, from initial design through ongoing support.

Specializing in voice communications, integrated business solutions, system applications, and network management, ATS brings more than 30 years of network experience to each engagement.