Akixi Limited

Microsoft Teams Solutions

• Real-Time Call Analytics: Gives customers live visibility of call activity across queues, teams, and locations.
• CRM Integration: Connects Teams calling into the customer's CRM so calls and outcomes are captured automatically.
• Certified Call Recording: Delivers compliant, auditable recording to support quality monitoring and regulatory obligations.

Professional Services

• Time-Boxed Support: Fast, scoped delivery for provisioning, reporting updates, and focused training sessions.
• Governed Programmes: Structured delivery for complex, multi-site, or integration-heavy enterprise deployments.
• Ongoing Optimisation: Recurring support for dashboard refinement, enablement sessions, and evolving change requests.

Akixi gives Service Providers and MSPs the analytics, CRM integration, and call recording tools they need to deliver real outcomes for their customers. Built to sit as an essential layer within Microsoft Teams Phone, Webex Calling, and Broadworks, Akixi transforms cloud communications portfolios into differentiated, revenue-generating offerings.

Partners use Akixi to deepen customer relationships, reduce churn risk, and win competitive deals by delivering visibility and operational performance that customers can measure. With over 300 CRM integrations and certified Teams call recording, Akixi covers the breadth of what modern businesses demand from their communications stack.

Akixi also supports partners through Professional Services, offering scoped delivery, structured programme management, and ongoing optimisation to ensure customer engagements stay on track and continue to grow over time.