ASC Americas
Omnichannel compliance recording and AI analytics for regulated industries.
Capture, Analyze, and Archive Communications With Confidence Using ASC
Products & Services
ASC Americas serves regulated industries with omnichannel recording, AI-driven analytics, and quality management solutions deployable across cloud, on-premise, and hybrid environments.
Compliance Recording
- Recording Insights for Microsoft Teams: Certified native Teams app for compliant call recording, transcription, and documentation.
- Recording Insights for Zoom, RingCentral, and Genesys: Extends compliant omnichannel recording to additional UC and contact center platforms.
- Neo Suite: Enterprise-grade on-premise, cloud, or hybrid recording for voice, screen, and metadata across major PBX systems.
- Neo Cloud Services: Scalable cloud recording for organizations seeking flexible, secure capture of customer communications.
AI-Powered Analytics
- AI Data Analytics: Surfaces trends, detects compliance risks, and delivers actionable insights from recorded interactions.
- Automated Transcription and Translation: Converts recorded conversations into searchable text across multiple languages.
- Sentiment Analysis and Keyword Spotting: Identifies customer emotions and compliance-relevant phrases across all recorded channels.
Quality Management
- Quality Management: Automates evaluation of agent interactions to drive continuous service improvement.
- Customer Experience Management: Analyzes interaction data to identify service gaps and improve customer satisfaction.
Secure Archiving
- Compliance Archiving: Long-term, audit-proof storage of communication data with double encryption and geo-redundancy.
- Azure-Hosted Storage: Secures recorded data within Microsoft Azure infrastructure with geo-redundant availability.
About ASC Americas
ASC Americas helps organizations in regulated industries capture, analyze, and archive their communications with confidence. With 60 years of experience in the communications field, ASC Technologies AG brings deep expertise in compliance recording, quality management, and AI-based analytics to financial institutions, contact centers, healthcare providers, and public safety agencies worldwide.
Headquartered in Germany, ASC operates subsidiaries in fifteen countries, including the United States, and reaches customers in over 60 countries through a network of certified system integration partners. Solutions are available in cloud, on-premise, and hybrid deployments, integrating with platforms such as Microsoft Teams, Zoom, Mitel, Cisco, and Unify.
As a family-owned company, ASC holds ISO 27001 certification and undergoes regular external audits, reflecting its commitment to data security and long-term customer trust.