BroadSource

Automation & Provisioning

• EMU Provision: Simplifies mass provisioning of users, groups, and SIP trunking via REST API or spreadsheet input.
• EMU Update: Updates any subscriber, group, or enterprise configuration item across the platform in a single action.
• EMU React: Listens to BroadWorks provisioning events and triggers configurable workflows, eliminating costly OSS/BSS redevelopment.
• EMU Backup & Restore: Selectively backs up and restores any subscriber, group, or enterprise configuration, saving hundreds of hours of manual effort.

Migration & Audit

• EMU Migrate: Moves enterprises, groups, and users en masse across clusters and platforms, with automated rollback on accuracy thresholds.
• EMU Audit: Extracts complete subscriber configuration en masse into human-readable form for auditing, templating, and analytics.
• EMU Compare: Instantly identifies configuration deltas against historical snapshots, cutting help desk resolution time significantly.

Device & Network Management

• EMU VDM: Gives administrators and subscribers a visual interface to configure device soft buttons and line-keys on Cisco BroadWorks.
• EMU FDM: Deploys firmware to CPE devices at scale with granular policy management, scheduling, and inventory reporting.
• EMU CAPP: Enhances UCaaS network security and reduces customer time-to-repair through context-aware call processing.

Analytics & Subscriber Experience

• EMU Analytics: Analyses call and feature consumption from BroadWorks CDRs, giving product teams the insights to make better decisions.
• EMU Assistants: Delivers customer-facing onboarding, self-help, and service management portals that drive UCaaS feature adoption.
• EMU Adapt: Connects hybrid workforces to Collaboration Clouds automatically, improving work-life balance without explicit user intervention.

Platform & Integrations

• EMU Platform: A multi-tenanted automation and integration environment deployable in private, public, or BroadSource clouds.
• EMU for Webex: Extends provisioning, auditing, and migration capabilities into Cisco Webex via Control Hub API.
• EMU API: Northbound REST APIs that expose EMU's pre-built functions to any OSS/BSS system.
• EMU Hooks: Integrates third-party platforms to keep provisioning, auditing, and migrations in sync across systems.

BroadSource gives Service Providers the automation and integration tools they need to run sophisticated Cloud Collaboration platforms with confidence. Built around the EMU product suite, BroadSource simplifies the most complex operational challenges in Cisco BroadWorks and Webex environments, from large-scale subscriber migration to real-time configuration management and customer self-care.

Headquartered in Docklands, Victoria, Australia, BroadSource operates globally, supporting some of the world's most demanding Service Providers. With over twenty years of engineering and operational experience, the company has built a reputation for deep technical expertise in UCaaS systems integration. EMU has become a go-to architecture for mediation and orchestration of Cloud Collaboration services, covering more than 3,500 APIs across all major BroadWorks platform versions.