Calltower, Inc.

Microsoft Solutions

• Operator Connect: Brings enterprise calling directly into Microsoft Teams without on-premises hardware.
• Direct Routing: Connects existing telephony infrastructure to Microsoft Teams for flexible voice delivery.
• GCC High Teams Direct Routing: Delivers compliant voice calling for government and regulated Microsoft Teams environments.
• MS Teams Premium: Unlocks advanced meeting intelligence and security features within Microsoft Teams.
• Analytics for Microsoft Teams: Surfaces call quality and usage insights to optimize Teams communication performance.

Cisco & Webex Solutions

• Webex Calling: Delivers cloud-based calling through Cisco's Webex platform for distributed teams.
• Webex Dedicated Instance: Provides a private, single-tenant Webex environment for organizations with strict compliance needs.
• Analytics for Webex by Cisco: Gives administrators actionable visibility into Webex call performance and usage trends.

Zoom Solutions

• Zoom Phone: Extends Zoom's collaboration platform with full cloud phone system capabilities.
• Zoom Contact Center: Brings omnichannel customer engagement into the familiar Zoom environment.

Contact Center & CX Platforms

• Five9 Contact Center: Powers intelligent, cloud-based customer service operations at scale.
• Genesys Cloud: Delivers omnichannel contact center capabilities for complex customer experience needs.
• CT Contact Center: CallTower's own contact center solution built for streamlined customer interaction management.
• Conversational AI / CallTower AI: Automates customer interactions and augments agent performance with AI-driven tools.

Key Integrations & Add-Ons

• Dynamic E911: Keeps emergency calling accurate and compliant as users move across locations.
• Compliance Recording: Captures and stores communications to meet regulatory and legal requirements.
• CRM Integration: Connects communication platforms to CRM systems for a unified workflow experience.
• One Click Failover: Protects business continuity by switching communication services instantly during outages.
• Voice Spam Blocking: Shields organizations from unwanted and fraudulent inbound calls automatically.

CallTower makes business communication straightforward for organizations that need reliable, scalable voice and collaboration tools across global operations. Founded in 2002, the company has grown from a telephony provider into a full-spectrum cloud communications partner, offering UCaaS, CCaaS, and Conversational AI solutions to businesses of all sizes.

CallTower operates across 80+ countries, supported by 15 geo-redundant data centers. Its portfolio spans Microsoft Teams, Webex by Cisco, Zoom, and proprietary platforms, all administered through CallTower Connect, an in-house portal that lets customers manage their own services without outside consultants.

With 24/7/365 support and more than 25 key business integrations, CallTower gives IT and operations teams a single point of contact for voice, contact center, and productivity solutions.