ECG, Inc.
Engineering voice networks and private AI for enterprises and service providers.
ECG Engineers the Voice Networks and AI That Power Modern Business
Products & Services
ECG serves carriers, enterprises, and government agencies with engineering-led solutions spanning VoIP network operations, BroadWorks management software, private AI development, and outsourced technical support across North America.
Network Operations & Professional Services
- Network Operations: Outsourced network operations tailored for carriers and VoIP service providers.
- Staff Augmentation: Dedicated expert engineering support that meets project deadlines without adding headcount.
- IT Consulting & Engineering: Project-based engineering expertise with dedicated project management for short-term needs.
- Outsourced NOC Support: Around-the-clock technical support so customers always reach a knowledgeable technician.
- 24/7 Monitoring & Action: Continuous network monitoring and triage that frees internal staff to focus on product development.
BroadWorks Software Products
- Alpaca: Simplifies BroadWorks management with flexible provisioning, role-based permissions, and self-care tools.
- CallReporter: Gives BroadWorks subscribers real-time visibility into call history by user, group, and account code.
- Bulk Provisioning: Loads bulk data into BroadWorks securely in hours, accelerating deployment and revenue activation.
- BroadWorks Automation Tools: Centralizes and automates provisioning workflows through a single Alpaca server.
- Web Selfcare Portal: Lets end users manage their own call settings, reducing support burden on operations teams.
Private AI Development
- Custom AI Development: Builds sovereign AI solutions that automate workflows and surface intelligence without leaving your infrastructure.
- Wingman: AI-powered call recording, transcription, and automation built for enterprise voice environments.
- Workflow Automation: Connects AI to CRM, ticketing, and communications systems to eliminate manual processes.
About ECG, Inc.
ECG makes voice and data networks work better for service providers, enterprises, and government agencies that need deep engineering expertise without expanding their internal teams. Trusted by organizations including AT&T Mobility, the U.S. Department of Justice, and Momentum Telecom, ECG brings decades of hands-on experience with Oracle, Metaswitch, and Ribbon platforms to every engagement.
Beyond network engineering, ECG develops private AI solutions that run entirely within a client's own infrastructure, a critical capability for organizations in healthcare, legal, and financial services where data confidentiality is non-negotiable. ECG also builds and maintains its own BroadWorks software products, including Alpaca and CallReporter, used by telecom providers and enterprises to manage and automate VoIP operations.
ECG's model is built around a simple process: connect, evaluate, and execute, delivering recommendations and results rapidly at every stage of the voice network lifecycle.