Fourteen IP Inc

Hospitality Cloud Telephony

• Evolution Voice: Cloud-hosted hotel telephony deployed across 350,000+ guest rooms worldwide.
• Guest Room Telephony Solutions: Purpose-built in-room voice communications that keep guests connected without on-site hardware.
• Property Management System Integrations: Connects hotel telephony directly to leading PMS platforms for streamlined front desk operations.
• EOSL PBX Replacement: Secure, brand-approved cloud migration for hotels retiring end-of-life on-premises PBX systems.
• Emergency & Life-Safety Solutions: Kari's Law and RAY BAUM's Act compliant 911 calling with POTS line replacement for elevators and alarms.

AI-Powered Guest Communications

• Evolution Virtual Agent (EVA): AI voice assistant that answers and manages guest calls, active in over 30,000 guest rooms.

Hotel Contact Center Solutions

• Omnichannel Contact Center: Unifies voice, email, web chat, and call-back for hotel guest services in one cloud platform.
• Vision360 Analytics: Real-time and historical reporting across properties with over 50 configurable performance metrics.
• CRM Integration: Connects to Opera, Salesforce, and Microsoft Dynamics for screen pops and automatic call logging.
• Supervisor Tools: Real-time queue monitoring, silent monitoring, barge-in, and threshold alerts for guest service teams.

Business Communications

• Hosted and On-Premises Voice: Scalable voice solutions for businesses choosing cloud, on-prem, or hybrid deployment models.
• SIP Trunking: Carrier-grade connectivity that combines voice and data in one secure service.
• Desk Phones, Softphones & Gateways: End-point hardware and software to support any business communications environment.

Fourteen IP makes communications work harder for hotels and businesses, handling everything from guest room calls to full omnichannel contact centers. Founded in 2011, the company has grown into a specialist in cloud telephony and AI-powered voice solutions, with its Evolution Voice platform active in over 350,000 hotel rooms across more than 25 countries.

The company's AI virtual agent, EVA, operates in over 30,000 guest rooms and answers more than 10 million guest calls per year, freeing front desk staff to focus on in-person service. Fourteen IP holds brand approvals from major hotel groups and supports independent properties and global chains alike across North America, the UK, Europe, Mexico, Canada, and Ireland.

Headquartered in Orlando, Florida, with offices in the UK, Canada, Mexico, and Ireland, Fourteen IP operates on a carrier-grade infrastructure targeting 99.999% uptime for its cloud-based services.