Intermedia Cloud Communications

Unified Communications

• Intermedia Unite®: All-in-one cloud workspace unifying calls, meetings, chat, and file sharing.
• Intermedia Unite for Microsoft Teams: Brings full business communications and contact center capabilities directly inside Microsoft Teams.

Contact Center & Customer Experience

• Contact Center: AI-powered contact center that surfaces sentiment and guides agents to faster, better customer outcomes.
• AI Agent Assist: Delivers real-time customer insights and answers directly to agents during live interactions.

Intermedia AI

• AI Call Recap: Generates post-call summaries with transcripts and sentiment analysis automatically.
• AI Meeting Recap: Captures meeting recordings with clearly organized topics and next steps.

Archiving & Compliance

• Intermedia Archiving: Protects communications data and uses AI to surface trends, risks, and opportunities.

Business Email & Productivity

• Email & Productivity Tools: Connects inbox, files, and conversations in a unified platform built for business workflows.

Intermedia makes intelligent cloud communications accessible to businesses of every size, connecting teams and customers through voice, video, chat, SMS, email, contact center, file sharing, archiving, and AI, all from a single platform.

Founded in 1993 and headquartered in Sunnyvale, CA, Intermedia serves over 150,000 businesses through a network of more than 7,500 channel partners, including telcos, service providers, and IT firms. The company has been certified by J.D. Power for excellence in technical support nine times and offers month-to-month contracts with one monthly bill and a single point of administrative control.

As a partner-first company, Intermedia supports resellers through its Customer Ownership Reseller (CORE™) model, enabling partners to sell and manage Intermedia's solutions as their own. CEO Michael Gold has led the company since 2011.