Nextiva

Unified Communications

• Business Phone: Reliable calling, SMS, and video meetings accessible from any device.
• Video Meetings: Screen sharing and recorded video calls for distributed teams.
• Team Messaging: Real-time internal chat with channels and threads to keep teams aligned.
• Mobile App: Full business communications on the go from a single app.

AI & Automation

• XBert AI: Autonomous AI agent that handles calls, texts, chat, and email from first touch to resolution.
• Appointment Scheduling: Auto-books meetings based on availability without human involvement.
• Intelligent Routing: Directs customers to the right person or team every time.
• AI Summaries & Transcription: Delivers real-time transcripts and automatic post-call summaries with next steps.

Customer Experience

• NEXT Platform: Central command for every customer interaction, channel, and workflow in one unified view.
• Real-Time Sentiment Analysis: Detects customer mood across all channels as conversations happen.
• Unified Customer Profiles: Surfaces complete interaction history so every agent has full context instantly.
• CSAT & NPS Surveys: Automated post-interaction surveys that track satisfaction trends over time.

Contact Center

• Inbound & Outbound Voice: Blended call center capabilities with skills-based routing and real-time analytics.
• Omnichannel Support: Manages voice, web chat, email, and SMS from a single agent workspace.
• Progressive & Predictive Dialing: Boosts outbound team efficiency with automated dialing modes.
• Workforce Management: Scheduling and performance tools that keep contact center teams operating at capacity.

Integrations

• CRM Integrations: Connects with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and Oracle to keep data in sync.
• Helpdesk & Ticketing: Links with Zendesk, ServiceNow, and ConnectWise to automate ticket creation and follow-up.
• Productivity Tools: Works alongside Microsoft Teams, Google Workspace, and Outlook without disrupting existing workflows.
• REST APIs: Open APIs let businesses build custom integrations tailored to their own systems.

Nextiva gives businesses of every size a single platform to manage every customer conversation, across voice, chat, email, SMS, social, and more. Founded in Scottsdale, Arizona, the company has spent 17 years building communications infrastructure trusted by over 100,000 businesses and more than one million users worldwide.

The NEXT Platform combines unified communications with AI-driven automation through XBert, an AI agent that handles customer interactions end-to-end, booking appointments, answering questions, routing calls, and resolving issues without human intervention. The platform is SOC 2 certified, HIPAA compliant, and operates at 99.999% uptime.

Nextiva has earned a 4.8 out of 5 rating on Trustpilot across more than 8,000 reviews, with customers spanning healthcare, financial services, retail, real estate, education, and enterprise contact centers.