Simplicity VoIP

Voice & Phone Systems

• Hosted PBX: Cloud-based phone system that scales with your business, no on-prem hardware required.
• SIP & PRI Trunking: Connects existing on-premise PBX systems to the cloud for immediate cost savings.
• Phones & Equipment: Yealink and Polycom devices available for purchase or via Device as a Service (DaaS).
• Wireless Backup: Verizon 4G LTE failover keeps calls running when your primary internet connection goes down.

Collaboration & Mobility

• Webphone & Mobile App: Frees your team to make and receive calls from any device, anywhere with internet access.
• SimplicityCOLLAB Video Conferencing: Gives teams full control over scheduling, presenting, and managing virtual meetings.
• Chat & SMS: Connects your business with colleagues and customers through text, SMS, and MMS messaging.

Management & Administration

• Online Portal: Centralizes call routing, user management, analytics, and system health in one place.
• Attendant Console: Lets designated users monitor agent activity and manage call flow in real time.
• VFax: Sends and receives secure faxes directly through the portal, no fax machine needed.

Call Center & Analytics

• Call Transcription & Sentiment Analysis: Surfaces insights from customer conversations to sharpen agent performance.
• Cradle to Grave Reporting: Tracks every call transition end-to-end, making troubleshooting and optimization straightforward.
• Speech Direct (AI IVR): Uses AI-driven speech recognition to route callers to the right agent or department automatically.
• QoS Scoring: Analyzes call traffic across all devices to surface data that improves communication quality.

Security & Reliability

• Geo-Redundant Platform: Maintains maximum uptime by distributing infrastructure across multiple locations.
• SSO & MFA: Protects your communication environment with single sign-on and multi-factor authentication.
• Enhanced 911 (E911): Ensures emergency responders can accurately locate users on an internet-based phone system.

Simplicity VoIP makes business communication straightforward for organizations of every size, from growing small businesses to multi-site enterprises. Based in Richmond, VA, the company delivers hosted PBX, VoIP, and unified communications solutions to clients across the country, backed by a geo-redundant Class 5 platform built for maximum uptime.

What sets Simplicity VoIP apart is its hands-on delivery model. Every deployment includes a dedicated project manager, an on-site infrastructure survey, same-day installation, and in-person user training, services that most VoIP providers either skip or charge extra for. Ongoing support is available 24/7/365 at no additional cost.

The company has earned recognition across multiple years for excellence in unified communications, video conferencing, cloud computing, and remote work innovation, including the 2023 Internet Telephony Product of the Year Award.