Sipcom

Microsoft Teams Solutions

• Operator Connect (HALO): Adds PSTN calling to Microsoft Teams with no extra equipment or upfront investment.
• Direct Routing: Connects Teams to the PSTN globally, eliminating on-premises hardware requirements.
• Teams Managed Services: Keeps Teams environments running smoothly with expert tenant management and ISO27001-aligned administration.

Transition & Connectivity Services

• BYOC (Bring Your Own Carrier): Moves organizations to the HALO Platform while preserving existing carrier relationships.
• BYOT (Bring Your Own Trunk): Reduces migration risk by bridging third-party trunks with the HALO Platform during transition.
• BYOR (Bring Your Own Registration): Integrates existing endpoints (handsets, analog devices, door entry units) into the HALO environment.
• SIP Trunking: Scales telecom infrastructure globally while reducing costs and complexity.

Adoption & Migration Services

• Adoption Essentials: Builds genuine user confidence with new communication tools through focused end-user training.
• Collaboration Technology Adoption: Runs tailored adoption projects that put end-user experience at the center of every rollout.
• Collaboration Technology Migration: Guides internal teams through technology migrations with minimal disruption to daily operations.

Analytics, Recording & Contact Center

• Call Recording: Captures and stores all communications for compliance review and quality assurance.
• Reporting & Analytics: Gives users customizable dashboards and trend monitors for sharper business and technical insight.
• Migration & Discovery Analytics: Maps legacy voice environments to assess readiness and feasibility before migration begins.
• Contact Center: Routes callers to Teams-powered agents with IVR, real-time translation, recording, and supervisor tools built in.

Cisco Webex Calling

• Webex Calling via HALO: Combines Cisco Webex's cloud phone capabilities with Sipcom's SIP telephony for unified voice and collaboration.

Sipcom makes business communication clear for partners and their customers, guiding organizations through a structured five-phase transformation journey that covers planning, transition, adoption, support, and scaling. At the core of every engagement sits the HALO Platform, a secure global cloud architecture built from the ground up across eight data center locations worldwide.

With nearly 20 years of industry experience, Sipcom's voice professionals deliver an end-to-end proposition that spans Microsoft Teams, Cisco Webex, SIP trunking, and a full suite of analytics and contact center services. The company operates offices in Cardiff, London, New York, and Cape Town, serving partners across North America, Europe, and Asia Pacific.

Sipcom is an Advania company. Advania operates across Sweden, Norway, Iceland, Finland, Denmark, and the UK with a team of over 5,000 people, serving clients in both private and public sectors.